Nicholas Drabek
ROUND ROCK
Summary
Dynamic FOH Manager at Chick Fil A with a proven track record in enhancing customer satisfaction and team performance. Skilled in training and mentoring staff while implementing efficient workflow processes. Adept at conflict resolution and maintaining food safety compliance, driving repeat business through exceptional guest relations and effective promotional events.
Results-driven hospitality professional prepared to lead front-of-house teams to excellence. Proven track record in enhancing customer satisfaction and operational efficiency within high-paced environments. Emphasizes team collaboration and adaptability, bringing strong leadership and problem-solving skills.
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
15
15
years of professional experience
Work History
FOH Manager
Chick Fill A
11.2021 - Current
- Supervised front-of-house operations to ensure exceptional customer service and satisfaction.
- Trained and mentored team members on company policies and service standards.
- Developed and implemented efficient workflow processes to enhance productivity.
- Managed inventory control, ensuring adequate stock levels for peak service times.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Collaborated with kitchen staff to streamline communication and order accuracy.
- Conducted regular staff performance evaluations to improve team effectiveness.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Floor Supervisor
Chuys
10.2024 - 11.2025
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored staff on operational procedures and company standards.
- Implemented process improvements to enhance team performance and reduce wait times.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock levels.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
Assistant Department Manager
H-E-B Grocery
03.2013 - 07.2021
- Managed inventory control processes to minimize waste and optimize stock levels.
- Trained and mentored new staff on customer service best practices and operational efficiency.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Developed strong rapport with customers, driving repeat business through personalized service experiences.
Stock Room Associate
Target
01.2011 - 05.2012
- Organized and maintained stock room inventory for optimal accessibility and efficiency.
- Implemented safety protocols to ensure compliance with company standards and regulations.
- Collaborated with team members to streamline merchandise replenishment processes.
Education
High School Diploma -
McNeil High
Austin, TX05-2011
Skills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Promotions management
- Promotional events
- Policy enforcement
- Order accuracy
- Conflict resolution
- Training and mentoring
- Team building
- Training and coaching
- Food safety compliance
- Task delegation
- Quality control
- Staff motivation
- Staff supervision
- Hiring
- Performance evaluation
Timeline
Floor Supervisor
Chuys
10.2024 - 11.2025
FOH Manager
Chick Fill A
11.2021 - Current
Assistant Department Manager
H-E-B Grocery
03.2013 - 07.2021
Stock Room Associate
Target
01.2011 - 05.2012
High School Diploma -
McNeil High