Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Drivas

HICKSVILLE,NY

Summary

Skilled Sourcing Specialist adept at overseeing bidding processes, documentation and reporting. Disciplined professional with strong communication, organizational and planning abilities. Offering 4 years of experience in sales, marketing, and social media management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Walgreens
Hicksville, NY
09.2017 - 09.2018
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Assisted customers by providing information and resolving complaints.
  • Offered customers carry-out service at completion of transaction.

Floor Representative

Nordstrom Rack
Huntington, NY
10.2018 - 06.2020
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Exchanged merchandise for customers and accepted returns.
  • Greeted customers to determine wants or needs.
  • Prepared merchandise for purchase or rental.
  • Described merchandise and explained use, operation and care.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Placed special orders or called other stores to find desired items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered store and merchandise questions and led customers to wanted items.

Assistant Videographer/Social Media Manager

Tikadegallo
New Hyde Park, NY
07.2020 - 10.2021
  • Operated video cameras and other related equipment to capture footage for various projects.
  • Recorded sound using microphones and audio mixers.
  • Assisted in the setup of lighting, props, and backdrops as needed.
  • Edited raw footage into finished videos using Adobe Premiere Pro software.
  • Collaborated with producers, directors, and other videographers on creative approaches to each project.
  • Worked closely with clients to ensure their vision was achieved throughout the video production process.
  • Transported video equipment from location to location safely and securely.
  • Set up camera angles for optimal shots during filming sessions.
  • Logged all footage onto hard drives for archiving purposes.
  • Maintained a detailed inventory of all video equipment used on a regular basis.
  • Developed and implemented successful social media campaigns to support company objectives.
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Optimized posts for SEO purposes by researching relevant keywords and hashtags.
  • Participated in brainstorming sessions with other professionals to generate innovative ideas.
  • Recommended changes in processes or procedures based on feedback from customers or colleagues.
  • Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.

Social Media Manager/Videographer

Loveable Jewelry Co
Mastic, NY
10.2021 - 11.2023
  • Managed the daily operations of all assigned social media accounts.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Developed and implemented strategic social media marketing plans.
  • Prepared monthly calendar to manage online content across multiple platforms.
  • Developed and maintained company corporate image and identity using logos and signage.
  • Conferred with labor relations managers to develop internal communications, keeping employees informed of company activities.
  • Set up and operate video cameras, audio recorders, lighting equipment, props, and other related production equipment.
  • Edit raw footage into a final product using non-linear editing systems such as Final Cut Pro or Adobe Premiere.
  • Develop storyboards and shooting scripts to plan out each scene prior to filming.
  • Designed graphics for studio productions.
  • Viewed sets and locations to determine filming and lighting needs.
  • Edit photos using Adobe Photoshop and other software applications.
  • Consult with clients to understand their needs and preferences for a photo shoot.
  • Maintain photography equipment including cameras, lenses, lighting gear, tripods.
  • Compose creative shots from different angles that are visually appealing.
  • Organized promotional events to increase brand awareness and customer engagement.
  • Utilized full range of marketing tactics and tools to drive lead conversion and quality across multiple channels.
  • Informed and coordinated marketing strategy and assets to align with product releases.
  • Tracked results for marketing initiatives and developed dashboards to share with stakeholders.
  • Interfaced cross-functionally to drive consistency in branding and image.

Sales Closer/Social Media Manager

Self Employed Services
Hicksville, NY
07.2020 - Current
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Monitored customer order process and addressed customer issues.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Demonstrated product features to align with customer needs.
  • Used CRM database to track referral and appointment data.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Created successful strategies to develop and expand customer sales.
  • Produced sales documents, finalized deals and filed records.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Managed the daily operations of all assigned social media accounts.
  • Established and maintained working relationships with clients, government officials and media representatives.
  • Evaluated advertising and promotion programs for compatibility with public relations efforts.
  • Identified client groups and audiences, determining best way to communicate publicity information.
  • Identified target audience and developed optimized communication plans to engage and interest individuals.
  • Collaborated with public figures, companies and press to boost and enhance brand on social media.
  • Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.

Education

High School Diploma -

Hicksville High School
Hicksville, NY
06.2018

Skills

  • Work Task Prioritization
  • Customer Transactions
  • Cash Handling
  • Honest and Dependable
  • Policies and Procedures
  • Payment Processing
  • Customer Relations
  • Reliable and Responsible
  • Product Knowledge
  • Sales and Promotions
  • Return and Exchange Processing
  • Active Listening
  • Goal Setting and Achievement
  • Product and Service Knowledge

Certification

  • ISSA Certified Personal Trainer (CPT)
  • ISSA Certified Online Coach
  • ISSA Certified Fitness Coach
  • ISSA Certified CPR
  • ISSA Certified AED

Timeline

Social Media Manager/Videographer

Loveable Jewelry Co
10.2021 - 11.2023

Assistant Videographer/Social Media Manager

Tikadegallo
07.2020 - 10.2021

Sales Closer/Social Media Manager

Self Employed Services
07.2020 - Current

Floor Representative

Nordstrom Rack
10.2018 - 06.2020

Customer Service Cashier

Walgreens
09.2017 - 09.2018

High School Diploma -

Hicksville High School

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Nicholas Drivas