Nicholas Ducati
Phoenix,AZ
Overview
4
4
years of professional experience
Work History
Front Office Manager (promotion)
Hyatt House/Hyatt Place - Scottsdale North
03.2024 - Current
- Department operations: front desk supervision, reservations, service recovery, room inventory management, OTA partner communication/billing, staff training, delegation of tasks to supervisors/GSRs followed by desired results
- Labor forecasting, departmental budget management, payroll preparation, A/R reconciliation, Audit pack reconciliation, inter-departmental coordination i.e. BEOs for Sales, opening HSKP boards and performing 12-point room inspections, F&B scheduling, and support for ENG as needed
- Application, fulfillment of brand standards to the department for day-to-day performance, and in preparation for annual Hyatt QAs; application, fulfillment of franchise management standards (Schulte Hospitality) for annual audit
- Coordinating revenues from WOH for point stays, free night awards, cash+points stays; experienced in adjusting rates day 0f to facilitate higher occupancies and/or sell outs
- Department preparation for scheduled/non-scheduled PMS outages and/or maintenance
- Prepared and educated staff for a seamless transition during and after the Opera Cloud migration, February - April 2025
Front Office Supervisor (promotion)
Hyatt House/Hyatt Place - Scottsdale North
11.2022 - 03.2024
- Supervised front desk sequences: departures, arrivals, guest satisfaction, complaint resolution
- Fostered team collaboration in completion of daily tasks to create a culture of setting up the next shift(s) for success
- Maintained ordering schedule for H market products; EOM inventory counts for H market, H bar, and kitchen
- HySat responses to guest reviews when applicable; third-party extranet responses to guest requests
Night Auditor
Hyatt House/Hyatt Place - Scottsdale North
03.2022 - 11.2022
- Guest relations with check-ins, accommodated distressed airline passenger reservations via TACE portal; provided solutions to INH guests concerns or complaints, overnight, while being the only employee on property
- Generated WOH revenue bumps when over 85+ OCC, manually applying such to qualifying reservations (pre-Comp A function in Colleague Advantage)
- Produced and compiled Night Audit packs for management to review the following day, utilizing a SOX formatted checklist; settled open folios as allowed for the position, performed rate checks, and otherwise provided a clean and concise audit pack for management to review
Skills
- Operations management
- Brand management
- Workflow optimization
- Revenue generation
- Vendor interaction
- Microsoft Office Suite
- Hyatt Citrix - Reserve, Admin Production, Rate Management Tool, Tableau, etc
- Opera (Cloud and v5)
- Colleague Advantage
- BOB
- HyGeo
- HotSOS
- HUM
- Medallia
- ProfitSword
Awards and Distinction
- Nominated for Rising Stars 2025 - Hyatt Leadership Awards
- Reliable Front Office/Controller task force experience with Schulte Hospitality, having assisted many Hyatt properties - select and full service - within our Schulte vertical, including properties at or approaching FIP
- Per GM’s designation, lead for expediting completion of brand training modules for all staff, all departments
- Promoted to salaried management position less than two years after beginning employment in the hotel industry
- Platinum Operations Performance, “POP” (both properties, PHXXN/PHXZS) - 2024
- Employee of the Quarter, Q4 2022, Hyatt House/Hyatt Place - Scottsdale North
Timeline
Front Office Manager (promotion)
Hyatt House/Hyatt Place - Scottsdale North
03.2024 - Current
Front Office Supervisor (promotion)
Hyatt House/Hyatt Place - Scottsdale North
11.2022 - 03.2024
Night Auditor
Hyatt House/Hyatt Place - Scottsdale North
03.2022 - 11.2022