Nicholas Dudley
Philadelphia,PA
Summary
Customer service expert within diverse and fast-paced environments Quick learner with a strong work ethic and critical thinking; over-delivers on weekly goals Coordinate and teach digital literacy classes for elementary youth Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Indirect Fire Infantryman
US Army
01.2021 - 06.2024
- Performed a month-long team field training excuse in extreme environments
- Able to teach a team of 4 to 6 employees about the maintenance of our assigned equipment
- Responsible for the maintenance and accountability of equipment valued more than 1.5 million dollars
- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
- Establishing long-range objectives and specifying the strategies and actions to achieve them.
Community Connector
People’s Emergency Center
12.2018 - 03.2019
- Distributed monthly newsletter to 25 businesses along the commercial corridor
- Perform monthly community outreach by sharing resources and information door-to-door to 150 residences
- Coordinate operations of neighborhood weekly food pantry from resource acquisition and distribution to data entry
- Assist office administration for the Program Director
- Photographer for monthly arts and culture community event, “The Barns @ Lola 38”.
Digital Inclusion Apprentice
People’s Emergency Center
06.2013 - 02.2017
- Completed 10,000 hours in basic and intermediate IT support including computer assembly and basic troubleshooting
- Support distribution of neighborhood food pantry program serving 100+ people each month
- Facilitate open access hours in high-demand public computing center managing 12 Windows PC workstations.
Digital Inclusion Junior Producer/Work Ready
Philadelphia Youth Network
- Led independent 2-day production of a short film documenting the annual Community Jazz Festival
- Produced 5 public service announcements for the People's Emergency Center company website, newsletter, and annual report.
Digital Inclusion Junior IT Youth Leader
People’s Emergency Center
- Trained teens ages 14 through 18 on Level 1 tech support including MS Windows 7 refurbishment
- Coordinated and taught accelerated Level 1 technology course for youth in grades 5 through 8
- Designed and supervised a pop-up mobile computer lab at the annual community festival hosting 100 device users
- Exceeded Microsoft PC refurbishment goals by 100% successfully repairing 20 computers in less than 1 week.
Education
Paul Robeson High School for Human Services
01.2020
Skills
- Team Leadership
- Teamwork and Loyalty
- Sound Decision Making
- Reliability
- Time Management
- Problem-solving aptitude
- Multitasking
- Python Bacis
Timeline
Indirect Fire Infantryman
US Army
01.2021 - 06.2024
Community Connector
People’s Emergency Center
12.2018 - 03.2019
Digital Inclusion Apprentice
People’s Emergency Center
06.2013 - 02.2017
Digital Inclusion Junior Producer/Work Ready
Philadelphia Youth Network
Digital Inclusion Junior IT Youth Leader
People’s Emergency Center
Paul Robeson High School for Human Services
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