Nicholas Dudley
Marlborough,MA
Summary
Maintenance Manager equipped with the managerial and technical skill set necessary to successfully oversee both commercial and residential properties. Offering 13 years of troubleshooting and repair experience, with advanced technical knowledge. Diligent, dependable, and service-driven, with a strong safety record and excellent follow-through. Well-versed in budget planning, implementing preventative maintenance programs, and creating service contracts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Small Business Owner
Art By Tatila
Marlborough, Massachusetts
06.2024 - Current
- Ordered supplies to maintain inventory levels and support studio operations.
- Managed financial records to ensure accurate tracking of expenses and revenues.
- Coordinated customer scheduling to optimize the use of studio resources and time.
- Sorted customer photos for efficient access and delivery.
- Maintained cleanliness and organization of studio environment.
- Created and set up backgrounds for customer photoshoots.
Chief Engineer
Jones Lang LaSalle, JLL
Boston, Massachusetts
12.2022 - 06.2024
- Developed strategic plans to optimize building operations and maintenance processes.
- Collaborated with cross-functional teams to enhance facility management strategies.
- Managed vendor relationships to ensure quality service delivery and cost-effectiveness.
- Mentored junior engineers, fostering professional growth and technical skill development.
- Performed regular inspections of equipment to identify areas of improvement or repair needs.
- Oversaw maintenance and continuous operation of building systems, including mechanical (HVAC), electrical and safety.
- Administered hands-on instruction in basic maintenance, safety and troubleshooting procedures.
- Provided training as needed on proper usage of tools, software applications.
- Oversaw activities of contractors working within building and on job sites.
- Ensured that safety protocols were followed at all times during engineering operations.
Service Manager
Bozzuto Management Company
Cambridge, MA
04.2019 - 12.2022
- Hired, trained, and developed service department staff to drive performance.
- I created the annual service department budget every year with the regional manager.
- I worked with ownership, the regional team, and the property manager on all major capital projects.
- Created a detailed scope of work and implemented a preventive maintenance program for multiple building systems, including HVAC, domestic booster pumps, sewer ejector pumps, the BDA system, trash chutes, roofs, and the emergency generator.
- Created a detailed scope of work for the inspection of the fire prevention systems on the property.
- Managed the service department budget, and investigated and resolved discrepancies.
- Reported directly to ownership, keeping them up to speed with all ongoing projects.
- Created weekly ownership agenda reports.
- I notified ownership of any out-of-budget requests that I find necessary to act on.
- Generated incident reports for leaks and property damage.
- Adhered to customer service standards to foster satisfaction, and resident retention.
- Monitored employee work levels, and optimized performance with strategic approaches.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Inspected the completed work of maintenance technicians.
- Improved customer satisfaction ratings by listening to complaints and trying to find appropriate solutions to problems.
- Oversaw maintenance requests and ensured timely resolutions.
- Coordinated staff schedules and delegated tasks effectively.
- Facilitated communication between residents and management teams.
- Monitored inventory levels and ordered supplies as needed.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Conducted regular inspections to maintain property standards.
Maintenance Manager
Mill Creek Residential
Needham, MA
05.2018 - 02.2019
- Took care of all aspects of maintenance for a 136-unit property consisting of 54 townhomes and one 82- unit mid-rise building.
- From assisting in creating an annual, operating maintenance budget to routinely walking the property for grounds pick up.
- Some of the daily operations included trash/recycle removal, completing work orders, performing operations "punch walks" with construction and ordering supplies.
- Maintained a safe work area at all times.
- Including a thorough and up to date SDS binder.
- Provided insight and information to management regarding onsite improvement project specifications.
- Supervised facility operations, including preventive maintenance projects.
- Completed the operations "punch walks" for the entire property.
- Managed a highly effective team of two employees.
- Coordinated daily work with operations staff and vendors.
- Provided insight and information to management regarding on-site improvements.
- Procured price quotes from multiple vendors to ensure consistent cost-saving work and purchases.
- Responsible for 24-hour emergency on call.
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Maintenance Manager
Northland Investment Corporation
Waltham, MA
05.2015 - 03.2018
- Took care of all aspects of maintenance for a 269-unit property, two banks, and new construction.
- From assisting in creating an annual, operating maintenance budget to routinely walking the property for grounds pick up.
- Some of the daily operations included trash/recycle removal, completing work orders, completing apartment turn overs, and ordering supplies.
- Maintained a safe work area at all times.
- Including a thorough and up to date SDS binder.
- Supervised facility operations, including preventative maintenance projects.
- Coordinated ongoing work with operations staff and vendors.
- Completed the operations "punch walks" for the entire property.
- Procured price quotes from multiple vendors to ensure consistent cost-saving work and purchases.
- Provided insight and information to management regarding on-site improvements.
- Responsible for 24-hour emergency on call.
- Created a schedule and managed a highly effective team of two maintenance technicians and two cleaners.
Maintenance Manager
Jefferson Apartment Group
Arlington, MA
11.2013 - 05.2015
- Took care of all aspects of maintenance for a 163-unit property.
- Completed punch walks, with construction, and assisted in the opening of the property.
- Completed all work orders and apartment turnovers in a timely manner.
- Operated a swimming pool.
- Coordinated work with operations staff and vendors.
- Took 24-hour Emergency on call.
- Procured price quotes from multiple vendors to ensure consistent cost-saving work and purchases.
- Managed one maintenance technician and one common area cleaner.
Education
Associate of Applied Science - Electrical Systems Technology
Central Piedmont Community College
Skills
- Electrical
- HVAC
- Painting
- Appliance Repair
- Sheetrock Repair
- Plumbing
- Staff Management
- Expert in Yardi & Onesite
- Reporting & Documentation
- Organizational Skills
- Task Delegation
- Multitasking
- Issue & Conflict Resolution
- Contract Development & Management
- Capital Improvement Planning
- Computer Skills
Certification
EPA Certification
CPO Certification
OSHA 10
Timeline
Small Business Owner
Art By Tatila
06.2024 - Current
Chief Engineer
Jones Lang LaSalle, JLL
12.2022 - 06.2024
Service Manager
Bozzuto Management Company
04.2019 - 12.2022
Maintenance Manager
Mill Creek Residential
05.2018 - 02.2019
Maintenance Manager
Northland Investment Corporation
05.2015 - 03.2018
Maintenance Manager
Jefferson Apartment Group
11.2013 - 05.2015
Associate of Applied Science - Electrical Systems Technology
Central Piedmont Community College