Nicholas Duer
Waupun,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Production Line Operator
Rust-Oleum
02.2023 - Current
- Operated production line machinery and equipment to meet daily production targets
- Performed quality checks on finished products to ensure adherence to specifications and standards
- Troubleshooted and resolved minor mechanical issues, minimizing downtime and maximizing productivity
- Collaborated with team members to identify process improvements and implement efficiency enhancements
- Assisted in the setup and changeover of production lines for different products or batches
- Monitored raw material levels and replenished supplies as needed to prevent disruptions in the production process
- Collaborated with quality control personnel to investigate root causes of product defects or nonconformities
- Participated in continuous improvement initiatives aimed at enhancing overall operational efficiency
Firefighter
Waupun Fire Department
08.2014 - 02.2024
- Responded to emergency calls and efficiently extinguished fires, saving lives and protecting property
- Operated firefighting equipment such as hoses, ladders, and fire extinguishers with precision and expertise
- Participated in ongoing training programs to stay updated on the latest firefighting techniques and safety protocols
- Collaborated with team members during emergency situations to develop effective strategies for containing fires
- Educated the community on fire prevention measures through public presentations and demonstrations at schools and events
- Collaborated with other emergency response agencies such as police departments or EMS services for coordinated efforts
- Utilized specialized tools such as thermal imaging cameras to locate hidden sources of heat or potential victims
COVID Contact Tracer
Green Lake County Health Department
11.2022 - 02.2023
- Responsible for reaching out to people (contacts) who have been exposed to COVID-19 and providing health education and guidance to interrupt ongoing disease transmission
- Conducted thorough interviews with individuals diagnosed with infectious diseases to identify and trace their close contacts
- Provided guidance and support to individuals who may have been exposed to infectious diseases, ensuring they understood the importance of self-quarantine and monitoring symptoms
- Maintained accurate records of all contact tracing activities, including detailed information on contacts identified, follow-up actions taken, and outcomes
- Implemented effective communication strategies to ensure timely notification of potential exposure to infectious diseases
- Utilized contact tracing software systems or databases to efficiently track and document contact tracing efforts
- Adhered to strict confidentiality protocols when handling sensitive personal health information during contact tracing investigations
- Participated in ongoing training programs and professional development opportunities to stay updated on best practices in contact tracing methodologies
Relief Operator
Saputo
01.2021 - 11.2022
- Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures
- Received and processed written and verbal instructions, prints and work orders
- Put completed products into packages and moved to staging locations
- Identified machinery issues and repaired parts to keep equipment up and running
- Evaluated materials for quality and sorted parts and products
- Compiled operational data into reports to help management spot trends and resolve problems
- Created and maintained daily activity logs to track ongoing operational performance
- Removed and replaced tools and dyes to complete various tasks
- Maintained work environments safe and efficient at all times
Customer Service Representative
Anthem, Inc.
01.2019 - 01.2021
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
Assembler
Metalcraft Of Mayville
03.2016 - 01.2019
- Assembled components and subassemblies according to blueprints, diagrams, and work instructions
- Operated various hand tools and power tools to complete assembly tasks efficiently
- Inspected finished products for quality assurance, ensuring adherence to specifications
- Collaborated with team members to meet production goals and deadlines
- Maintained a clean and organized work area, promoting safety and efficiency
- Troubleshot assembly issues, identifying root causes and implementing corrective actions
- Adhered to all safety regulations and protocols while performing assembly tasks
- Demonstrated attention to detail when inspecting components for defects or abnormalities
Farm Hand
Swiss Miss Farms
05.2014 - 03.2016
- Operated and maintained milking equipment, ensuring proper functioning and cleanliness
- Performed daily tasks such as feeding, watering, and bedding for dairy cows
- Administered medications and vaccinations to dairy cows according to veterinary instructions
- Ensured compliance with safety protocols and biosecurity measures to prevent disease outbreaks
- Participated in the maintenance of farm infrastructure including fences, buildings, and equipment
- Assisted with the harvesting of crops used for animal feed during seasonal periods
- Operated tractors or other machinery for tasks such as mowing fields or spreading manure
- Identified signs of illness or distress in dairy cows and promptly reported them to management or veterinarians
- Maintained cleanliness in barns by regularly cleaning stalls, removing manure, and disinfecting surfaces
- Safely operated farm vehicles such as trucks or trailers when transporting animals or supplies
- Demonstrated strong work ethic by consistently showing up on time for scheduled shifts
- Maintained a clean working environment by properly storing tools after use
Education
Technical Certificate - Fire Protection
Moraine Park Technical College
Beaver Dam, WIDiploma -
Waupun High School
Waupun, WI06.2014
Skills
- Microsoft Office
- Call Center
- Customer Service
- Customer Support
- Driving
- CSR
- Farming
- Forklift
- Customer Care
Certification
- Wisconsin State Firefighter 1, Present
- Wisconsin State Firefighter 2, Present
- Fond Du Lac Rapid Intervention Team Certified, Present
- Forklift Certification, 02/01/23 to Present
- CPR/AED, 02/01/19 to 02/01/21
- First Aid Certification
Timeline
Production Line Operator
Rust-Oleum
02.2023 - Current
COVID Contact Tracer
Green Lake County Health Department
11.2022 - 02.2023
Relief Operator
Saputo
01.2021 - 11.2022
Customer Service Representative
Anthem, Inc.
01.2019 - 01.2021
Assembler
Metalcraft Of Mayville
03.2016 - 01.2019
Firefighter
Waupun Fire Department
08.2014 - 02.2024
Farm Hand
Swiss Miss Farms
05.2014 - 03.2016
Technical Certificate - Fire Protection
Moraine Park Technical College
Diploma -
Waupun High School
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