Nicholas Duhon
Chester,VA
Summary
Adept at driving strategic initiatives and fostering team collaboration, I leverage project management and customer service skills at CarMax to enhance operational efficiency and licensing compliance. My leadership in cross-functional teams and mentorship improve project execution and employee development, achieving goals within budget and time constraints. I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. I combine strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. I like to contribute to team success and achieve positive results. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I am organized and a dependable candidate. I am successful at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals and provide exceptional customer service.
Overview
10
10
years of professional experience
Work History
Sr. Coordinator
CarMax
10.2020 - Current
- Collaborated closely with executive leadership to develop strategic plans that aligned with the companies goals, objectives and values.
- Managed cross-functional teams for successful project execution, ensuring timely completion of tasks within budget constraints.
- Built strong relationships with company leaders through effective communication, leading to increased trust and collaboration.
- Streamlined project management processes by implementing new organizational tools and techniques.
- Mentored and trained team members, providing guidance on career development opportunities and fostering a supportive learning environment.
- Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
- Entered data, generated reports, and produced tracking documents.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Developed internal requirements and standards to minimize regulatory risks and maintain compliance.
Guest Service Team Lead
Target
08.2014 - 10.2020
- Coached and mentored team members, improving overall performance and productivity levels.
- Monitored team performance and provided feedback and guidance.
- Trained new team members in customer service techniques and operations.
- Assisted guests by resolving any issues promptly and professionally.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Developed and maintained positive relationships with guests for satisfaction.
- Monitored inventory levels for necessary supplies at the front desk area, preventing shortages in product.
Education
High School Diploma -
Dobson High School
Mesa, AZ05.2016
Skills
- Meeting facilitation
- Staff Supervision
- Project Management
- Customer Service
- Event Planning
- Strategic Planning
- Project Coordination
- Data Entry
- Schedule Coordination
- Staff Training
- Teamwork and Collaboration
- Multitasking
Timeline
Sr. Coordinator
CarMax
10.2020 - Current
Guest Service Team Lead
Target
08.2014 - 10.2020
High School Diploma -
Dobson High School
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