Nicholas Duhon
Chester,VA
Summary
Adept at driving strategic initiatives and fostering team collaboration, I leverage project management and customer service skills at CarMax to enhance operational efficiency and licensing compliance. My leadership in cross-functional teams and mentorship improve project execution and employee development, achieving goals within budget and time constraints. I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. I combine strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. I like to contribute to team success and achieve positive results. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I am organized and a dependable candidate. I am successful at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals and provide exceptional customer service.
Overview
10
10
years of professional experience
Work History
Sr. Coordinator
CarMax
Richmond, VA
10.2020 - Current
- Collaborated closely with executive leadership to develop strategic plans that aligned with the companies goals, objectives and values.
- Managed cross-functional teams for successful project execution, ensuring timely completion of tasks within budget constraints.
- Built strong relationships with company leaders through effective communication, leading to increased trust and collaboration.
- Streamlined project management processes by implementing new organizational tools and techniques.
- Mentored and trained team members, providing guidance on career development opportunities and fostering a supportive learning environment.
- Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
- Entered data, generated reports, and produced tracking documents.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Developed internal requirements and standards to minimize regulatory risks and maintain compliance.
Guest Service Team Lead
Target
Phoenix, AZ
08.2014 - 10.2020
- Coached and mentored team members, improving overall performance and productivity levels.
- Monitored team performance and provided feedback and guidance.
- Trained new team members in customer service techniques and operations.
- Assisted guests by resolving any issues promptly and professionally.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Developed and maintained positive relationships with guests for satisfaction.
- Monitored inventory levels for necessary supplies at the front desk area, preventing shortages in product.
Education
High School Diploma -
Dobson High School
Mesa, AZ05.2016
Skills
- Meeting facilitation
- Staff Supervision
- Project Management
- Customer Service
- Event Planning
- Strategic Planning
- Project Coordination
- Data Entry
- Schedule Coordination
- Staff Training
- Teamwork and Collaboration
- Multitasking
Timeline
Sr. Coordinator
CarMax
10.2020 - Current
Guest Service Team Lead
Target
08.2014 - 10.2020
High School Diploma -
Dobson High School