Nicholas Dumas
San Marcos,CA
Summary
Seasoned Case Manager and Insurance Claims Specialist with over 8 years of customer service expertise. Dedicated to providing top-tier client service while upholding professionalism at all times. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Removal and Reinstall Case Manager
Sunrun
San Marcos, CA
01.2024 - Current
- Serve as the main contact for customers, managing communication for removal and reinstall projects, and addressing inquiries or escalations.
- Work with internal teams (engineering, field service, etc.) and external vendors to solve any issues holding up scheduling on a project.
- Review removal and reinstall cases, start investigations, and find the best solution for the customer.
- Monitor cases from beginning to end, ensuring they are resolved on time and in line with customer agreements/contracts.
- Keep customers updated on case status, timelines, and next steps.
- Maintain detailed records of all cases in Salesforce and Workfront.
- Complete daily tasks on time by managing multiple responsibilities across projects, with minimal guidance.
- Achieve team and client goals, deadlines, and performance metrics in a fast-paced environment. Provide support to other teams as needed.
- Delivered personalized training to new removal and reinstall case managers, as well as property escalations case managers.
Insurance Claims Specialist
GEICO
Poway, CA
03.2023 - Current
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
- Coordinated with external parties such as lawyers, surveyors, appraisers during investigations.
- Determined liability, compensability and benefits due on each claim.
- Resolved customer complaints related to insurance claim processing.
- Communicated with other departments to establish action plans and manage open claims to closure.
Manager
Solterra Winery and Kitchen
San Marcos, CA
06.2016 - 02.2022
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Minimized staff turnover through appropriate selection, orientation and training.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CA06.2009
Some College (No Degree) -
Mira Costa College
Oceanside, CASkills
- Customer Service
- Customer Follow-Up
- Service Oriented
- Adaptability and Flexibility
- Verbal and Written Communication
- Attention to Detail
- Documentation Abilities
Timeline
Removal and Reinstall Case Manager
Sunrun
01.2024 - Current
Insurance Claims Specialist
GEICO
03.2023 - Current
Manager
Solterra Winery and Kitchen
06.2016 - 02.2022
High School Diploma -
Rancho Buena Vista High School
Some College (No Degree) -
Mira Costa College
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