Nicholas Durfey
Toledo,OH
Summary
To secure a position in a company that offered challenges and opportunity for my career development while simultaneously serving the organization to the best of my capabilities. I would like to gain new skills while utilizing my current skill set which includes: excellent communication skills, ability to follow rules and regulations closely and accurately over extended periods of time, and the ability to be successful in team-oriented situations.
Overview
16
16
years of professional experience
Work History
Skid Loader
Coil Steel Processing
06.2026 - Current
- Supervised build sequences, coordinating crews, materials, and site readiness for steady workflow.
- Interpreted blueprints, measurements, and specifications to complete accurate framing and finish work.
- Inspected completed work for quality, alignment, and compliance with safety standards.
- Trained new builders on tools, site procedures, and efficient construction methods.
- Estimated material needs, reducing waste and supporting timely project completion.
Car Wash Attendant
Whitewater Express Car Wash
09.2025 - 02.2026
- Directed vehicles safely into wash tunnel, maintaining smooth flow and customer safety.
- Delivered prompt guest assistance, answering questions and resolving concerns with professionalism.
- Inspected equipment and wash areas, reporting issues to support reliable daily operations.
- Maintained clean vacuum bays, walkways, and service areas to support customer experience.
- Coordinated daily opening and closing tasks, ensuring readiness for consistent operation.
- Trained new attendants on safety procedures, tunnel workflow, and guest service standards.
Member Service Representative
Planet Fitness
12.2022 - 05.2024
- Greeted members and guests, delivering friendly service while supporting daily front-desk operations.
- Answered membership questions and explained club policies, amenities, and account information.
- Addressed billing concerns and service issues, escalating complex cases.
- Processed new memberships, upgrades, and cancellations with accuracy and attention to detail.
- Resolved billing concerns and service issues, escalating complex cases when needed.
- Monitored club access and enforced policies to maintain safe, welcoming environment.
Security
Job 1 USA
11.2021 - 10.2022
- Patrolled designated property to deter intrusion, damage, hazards, and breaches of security.
- Monitored and controlled entrance and departure of employees and visitors to ensure compliance with security protocols.
- Monitor and prevent movement of prohibited items into and out of property.
- Executed security rules and procedures, escorting non-compliant individuals out of building to maintain a safe environment.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Dealer ( Table Games )
Hollywood Casino Toledo
03.2019 - 11.2021
- Engaged patrons in positive conversation to create enjoyable atmosphere and enhance player experience.
- Maintain adherence to company policies to support smooth daily operations. and federal and state regulations for smooth operations.
- Handled chips, cards, money, and gaming equipment efficiently to maintain fast game pace.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Promoted customer retention and satisfaction by greeting guests and encouraging a fun gameplay environment.
- Adhere to company policies and federal and state regulations for smooth operations.
- Grasp and execute gaming procedures to maintain compliance and efficiency. gaming procedures at all times.
Security
Hollywood Casino Toledo
06.2018 - 03.2019
- Detect and confront unauthorized persons and violators of security procedures
- Monitor and control entrance and departure of employees and visitors according to prescribed protocol
- Detected and confronted unauthorized individuals and security procedure violators to maintain safety and compliance
- Escorted team members, visitors, and vendors into sensitive areas with prior approval to ensure secure access
- Escorting team members, visitors, vendors into sensitive areas with prior approval
- Patrolled and monitored premises using company vehicle, bicycle, and on foot to ensure safety and deter security threats
Member Service Representative
Planet Fitness
01.2016 - 05.2018
- Greet members, prospective members and guests, providing exceptional customer service
- Managed front desk operations to ensure smooth member access and service
- New member sign-up
- Processed member check-ins and sign-ins to maintain accurate facility records
- Processed new member registrations by collecting necessary information and verifying eligibility.
- Executed updates to member accounts to ensure information accuracy and service continuity
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Crew Member Team Leader
Wendy’s
01.2014 - 05.2016
- Set performance goals for individual team members and created reward systems and contests.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Operated a cash register for cash, check and credit card transactions
- Set performance goals for team members, fostering motivation through reward systems and contests.
- Supervised team members, ensuring completion of job duties met store standards.
- Reconciled cash drawer at shift start and end, identifying and resolving discrepancies.
- Facilitated transition from breakfast to lunch service by coordinating staff and menu changes.
Dishwasher
Stone Oak Country Club
01.2011 - 01.2014
- Sort and stack clean dishes. Carry clean dishes to cook's line and other proper storage areas
- Restocked work areas throughout country club, including server stations, salad bars, and supply cupboards, to ensure timely service.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Organized items from main storage areas to accessible small fridge, freezers, and containers, enhancing kitchen staff's workflow.
- Maintained clean, dry work area free of debris, reducing risk of incidents and accidents.
Education
High School Diploma -
Springfield High School
Holland, OHSkills
- Heavy Equipment Operation
- Physical Inventory Management & Control
- Material Handling
- Client & Customer Relation
- Safety Compliance
- Heavy equipment operation
- Team collaboration
- Blueprint Interpretation
- Safety Awareness
- Excellent work ethic
- Adaptive learning capacity
Timeline
Skid Loader
Coil Steel Processing
06.2026 - Current
Car Wash Attendant
Whitewater Express Car Wash
09.2025 - 02.2026
Member Service Representative
Planet Fitness
12.2022 - 05.2024
Security
Job 1 USA
11.2021 - 10.2022
Dealer ( Table Games )
Hollywood Casino Toledo
03.2019 - 11.2021
Security
Hollywood Casino Toledo
06.2018 - 03.2019
Member Service Representative
Planet Fitness
01.2016 - 05.2018
Crew Member Team Leader
Wendy’s
01.2014 - 05.2016
Dishwasher
Stone Oak Country Club
01.2011 - 01.2014
High School Diploma -
Springfield High School