Summary
Overview
Work History
Education
Timeline
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Nicholas Dziadosz

Chicago ,IL

Summary

Dynamic Live Event Programmer with a proven track record at United Center, excelling in project management and leadership. Expertly facilitated custom event builds and financial reporting, enhancing operational efficiency. Recognized for problem-solving skills and effective communication with promoters, ensuring seamless event execution and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Live Event Programmer

United Center
09.2018 - Current
  • Assist in custom event builds, placing holds, and extensive auditing prior to all event presales.
  • In constant communication with event promoters/agents to obtain holds, pricing, artist guest list, and discount offers.
  • Work closely with finance regarding event settlements, audits, and consignment reports.
  • Provide custom scaling maps, financial reports, and TM1 access to concert promoters.
  • Assist in training colleagues on Ticketmaster software to improve reporting and workflow.
  • Primary contact for gathering customer data for marketing department.
  • Assist in the creation of the pre-show party, which is constantly generating additional revenue for the arena.

Ticket Operations Assistant

Chicago Fire FC
02.2016 - 09.2018
  • Build manifests, seasons, events, individual games utilizing Archtics and Ticketmaster software for all events at Toyota Park, including parking lot events.
  • Assist in the transition into digital ticketing and implementation of Seatgeek as the club's primary ticket provider from Ticketmaster (2018)
  • Manage game day operations including event scan testing, reconciliation, and act as supervisor for all troubleshooting.
  • Balance daily income and prepare weekly deposits for Chicago Fire FC and Toyota Park Stadium.
  • Manage ticket inventory for all special events, while being the primary liaison with promoters, senior management/ownership.

Box Office Supervisor

Navy Pier
06.2014 - 09.2016
  • Mentored junior staff members, providing guidance and support to help them grow professionally and excel in their roles as box office representatives.
  • Assisted in the development of new policies and procedures to improve efficiency and effectiveness within the box office department.
  • Streamlined ticket sales process for faster transactions and reduced wait times.
  • Assist in managing over 20 ticket sellers, while playing a crucial role in maintaining positive workplace morale through regular employee recognition initiatives and open communication practices.
  • Implemented staff training programs to improve customer service skills and increase efficiency within the team.
  • Ensured accurate financial reporting by overseeing daily cash reconciliations and deposits at the end of each shift.

Education

Bachelor of Science - Criminal Justice

Ferris State University
Big Rapids, MI
05-2014

Timeline

Live Event Programmer

United Center
09.2018 - Current

Ticket Operations Assistant

Chicago Fire FC
02.2016 - 09.2018

Box Office Supervisor

Navy Pier
06.2014 - 09.2016

Bachelor of Science - Criminal Justice

Ferris State University

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