Nicholas Dziadosz
Chicago ,IL
Summary
Dynamic Live Event Programmer with a proven track record at United Center, excelling in project management and leadership. Expertly facilitated custom event builds and financial reporting, enhancing operational efficiency. Recognized for problem-solving skills and effective communication with promoters, ensuring seamless event execution and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Live Event Programmer
United Center
Chicago, IL
09.2018 - Current
- Assist in custom event builds, placing holds, and extensive auditing prior to all event presales.
- In constant communication with event promoters/agents to obtain holds, pricing, artist guest list, and discount offers.
- Work closely with finance regarding event settlements, audits, and consignment reports.
- Provide custom scaling maps, financial reports, and TM1 access to concert promoters.
- Assist in training colleagues on Ticketmaster software to improve reporting and workflow.
- Primary contact for gathering customer data for marketing department.
- Assist in the creation of the pre-show party, which is constantly generating additional revenue for the arena.
Ticket Operations Assistant
Chicago Fire FC
Bridgeview, IL
02.2016 - 09.2018
- Build manifests, seasons, events, individual games utilizing Archtics and Ticketmaster software for all events at Toyota Park, including parking lot events.
- Assist in the transition into digital ticketing and implementation of Seatgeek as the club's primary ticket provider from Ticketmaster (2018)
- Manage game day operations including event scan testing, reconciliation, and act as supervisor for all troubleshooting.
- Balance daily income and prepare weekly deposits for Chicago Fire FC and Toyota Park Stadium.
- Manage ticket inventory for all special events, while being the primary liaison with promoters, senior management/ownership.
Box Office Supervisor
Navy Pier
Chicago, IL
06.2014 - 09.2016
- Mentored junior staff members, providing guidance and support to help them grow professionally and excel in their roles as box office representatives.
- Assisted in the development of new policies and procedures to improve efficiency and effectiveness within the box office department.
- Streamlined ticket sales process for faster transactions and reduced wait times.
- Assist in managing over 20 ticket sellers, while playing a crucial role in maintaining positive workplace morale through regular employee recognition initiatives and open communication practices.
- Implemented staff training programs to improve customer service skills and increase efficiency within the team.
- Ensured accurate financial reporting by overseeing daily cash reconciliations and deposits at the end of each shift.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI05-2014
Timeline
Live Event Programmer
United Center
09.2018 - Current
Ticket Operations Assistant
Chicago Fire FC
02.2016 - 09.2018
Box Office Supervisor
Navy Pier
06.2014 - 09.2016
Bachelor of Science - Criminal Justice
Ferris State University