Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Nicholas East

Sequatchie

Summary

Dynamic administrative professional with a proven track record at BMO, adept at developing customized repayment plans and enhancing client relationships. Skilled in data entry and customer service, I successfully recovered outstanding debts, contributing to improved financial outcomes while ensuring compliance with regulatory guidelines. Strong communicator and team leader focused on achieving results.

Overview

32
32
years of professional experience

Work History

Administrative Assistant

BMO
08.2018 - 04.2024
  • Worked closely with clients experiencing financial hardship to develop customized repayment plans that met their needs while protecting the bank''s investments.
  • Maintained a thorough understanding of regulatory guidelines, ensuring compliance in all special asset management activities.
  • Recovered outstanding debts through diligent follow-up efforts, improving the organization''s bottom line.
  • Negotiated mutually beneficial agreements for distressed loans, maintaining strong customer relationships and minimizing loss exposure.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.

Collections Agent

Chase Bank
01.2015 - 08.2018
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Senior Leader

US Navy
01.1992 - 11.2015
  • Directed employees, set schedules and prioritized work assignments.
  • Set clear team goals and delegated tasks and set deadlines.
  • Provided expert leadership to group of more than 80 employees.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Developed strategies to promote team member adherence to company regulations and performance goals.
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Implemented cost-saving measures, reducing operational expenses without compromising quality or performance.
  • Managed large-scale projects from inception to completion, ensuring timely delivery within budget constraints.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Tracked outgoing and incoming shipments of materials, updating inventory frequently.
  • Loaded and unloaded items to move between storage shelves and vehicles.
  • Collected and packed materials for shipping, inspecting packaging slips for accuracy before departure.
  • Enhanced warehouse safety by consistently adhering to all established safety protocols and guidelines.
  • Supported quality control efforts by inspecting incoming shipments for damage or inconsistencies with purchase orders.
  • Streamlined warehouse processes by implementing effective material handling techniques and procedures.
  • Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.

Education

Associate of Arts - Business Administration

Coastline Community College
Fountain Valley, CA
01-2011

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Team bonding
  • Material handling
  • Loading and unloading
  • Order picking
  • Warehouse operations
  • Shipping and receiving
  • Equipment safety
  • Forklift operation expertise
  • Pallet jack operation
  • Logistics coordination

Timeline

Administrative Assistant

BMO
08.2018 - 04.2024

Collections Agent

Chase Bank
01.2015 - 08.2018

Senior Leader

US Navy
01.1992 - 11.2015

Associate of Arts - Business Administration

Coastline Community College

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Nicholas East