Nicholas Ebbinghaus
Lansdale,PA
Summary
Proven leader and effective problem-solver with extensive experience at Supreme Liquidator, enhancing customer satisfaction and team performance. Skilled in analytical thinking and interpersonal communication, adept at developing strategic plans that resulted in a significant increase in operational efficiency. Demonstrates a strong ability to multitask and adapt, ensuring high-quality service delivery and fostering continuous learning opportunities. Worked with my hands for years, went to tech school for year for construction/carpentry, I am a quick learner, problem solver, and a will work my hardest everyday.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contractor's Assistant
Bob Law Construction
Plymouth Meeting, PA
06.2024 - Current
- Assisted in renovations by removing refuse, performing light demolition and painting and installing drywall.
- Worked alongside contractor to establish timelines for constructions projects.
- Smoothed and sanded surfaces to remove ridges, caulking and glue.
- Picked up and ordered building materials for site construction.
- Roofing, siding, demolition, additions, and lots of learning.
- Experience using a variety of power tools
Manager
Supreme Liquidator
North Wales, PA
01.2024 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Associate
Target
Montgomery, PA
02.2023 - 07.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Cashier
Wegmans
North Wales, PA
10.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Construction Carpentry -
Montco Tech School
North Wales, PABachelor Of Biology -
Montgomery County Community College
Blue Bell, PANorth Penn High School
North Wales, PA06.2022
Skills
Written Communication
Planning and Coordination
Software Proficiency
Analytical and Critical Thinking
Critical Thinking
Flexible and Adaptable
Multitasking Abilities
First Aid/CPR
Good Telephone Etiquette
Attention to Detail
Self-Motivated
Problem-Solving
PPE Compliance
Excellent Communication
Active Listening
Organization and Time Management
Interpersonal Communication
Accomplishments
Previously aed & cpr certified
Can speak a little Spanish
Can speak a little Japanese
1 year at the Tech School
Tutor for 4 months
Certification
Pneumatic tool certification
Power actuated tool certification
Timeline
Contractor's Assistant
Bob Law Construction
06.2024 - Current
Manager
Supreme Liquidator
01.2024 - 06.2024
Associate
Target
02.2023 - 07.2023
Cashier
Wegmans
10.2020 - 06.2021
Construction Carpentry -
Montco Tech School
Bachelor Of Biology -
Montgomery County Community College
North Penn High School