Nicholas Ehause
Dearborn
Summary
Dynamic and results-driven professional with extensive experience as a Lead Technician at SOS Carpet Tile and Upholstery Cleaning. Recognized for exceptional problem-solving and customer service skills, I successfully implemented quality control measures that enhanced client satisfaction. Adept at multitasking and fostering teamwork, I thrive in fast-paced environments while maintaining a positive attitude. I also have worked in the construction field during this time as well. The ability to work with hands and learn new skills has always been easy for me.
Overview
9
9
years of professional experience
Work History
Self Employed
Nicks Floor Cleaning Services
05.2022 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Lead Technician
SOS Carpet Tile and Upholstery Cleaning
11.2019 - 05.2022
- Supervised team operations to ensure high-quality carpet and upholstery cleaning services.
- Trained and mentored new technicians on equipment usage and cleaning techniques.
- Developed efficient workflow processes that enhanced service delivery times.
- Implemented quality control measures to maintain customer satisfaction and service standards.
- Coordinated scheduling and logistics for multiple cleaning projects simultaneously.
- Resolved customer inquiries and complaints, ensuring positive client experiences.
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Analyzed operational data to identify areas for process improvements and cost savings.
Lead Technician
All Pro Carpet Steamers
06.2016 - 11.2019
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Monitored and enforced safety measures to mitigate hazards.
Education
High School Diploma -
Fordson High School
Dearborn, MI06-1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Time management
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Organization and time management
Timeline
Self Employed
Nicks Floor Cleaning Services
05.2022 - 07.2025
Lead Technician
SOS Carpet Tile and Upholstery Cleaning
11.2019 - 05.2022
Lead Technician
All Pro Carpet Steamers
06.2016 - 11.2019
High School Diploma -
Fordson High School