Nicholas Elias
2806 S Flagstone Lane, Flagstaff,AZ
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
15
15
years of professional experience
Work History
Store Manager
Single Source Inc.
Flagstaff, AZ
06.2020 - Current
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Established work priorities to meet contractual obligations for schedule and installations.
- Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
Assistant Store Manager
Single Source Inc.
Phoenix, AZ
09.2018 - 06.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Directed team members to provide exceptional service to customers, maintaining professional relationship of established business.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Warehouse Manager
Single Source Inc.
Phoenix, AZ
04.2016 - 09.2018
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
- Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
- Managed day-to-day shipping and receiving, typically overseeing more than 8 million dollars of merchandise per year.
Mobile Store Manager
Single Source Inc.
Phoenix, AZ
07.2015 - 04.2016
- Worked closely with Operations manager to formulate and build store brand and strategy.
- Oversaw company merger to drive seamless transition and integration of operations.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Delivery Representative
Single Source Inc.
Phoenix, AZ
09.2014 - 04.2016
- Coordinated with the Warehouse Manager to get delivery route information and changes.
Lumber Customer Service Associate
Lowe's Home Improvement
Chandler, AZ
03.2011 - 09.2014
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stayed up to date on store promotions, payment policies and security practices.
- Educated and assisted customers with projects.
Audio Engineer Intern
Ser Soundworks LLC
Chandler, AZ
05.2011 - 01.2012
- Used field equipment to capture audio and sounds used in various projects.
- Set up for recording sessions through choosing appropriate microphones.
- Constructed and operated audio recording systems, overseeing all troubleshooting to alleviate issues and performed equipment breakdowns following broadcasts.
Cashier
Lowe's Home Improvement
Chandler, AZ
04.2010 - 03.2011
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education
Bachelor of Science - Cyber Security
University of Phoenix
Tempe, AZ07-2026
Associate of Arts - General Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZ11 2020
Certificate of Completion - Audio Engineer
Conservatory of Recording Arts And Sciences
Tempe, AZ1 2011
Certificate of Completion - Welding Technology
East Valley Institute of Technology - Adult Education Center
Mesa, AZ4 2010
High School Diploma -
Basha High School
Chandler, AZ4 2010
Skills
- Process improvement strategies
- Policies and procedures implementation
- Staff training and development
- Customer service
- OSHA requirements
- Team building
- Report generation
- Incident reporting
- Hazardous waste management
- Software configuration
- Network security
- Technical support
- Network troubleshooting
- Software updating
- Application installations
Accomplishments
- Presidents list 2024
- Presidents list 2023
References
References available upon request.
Timeline
Store Manager
Single Source Inc.
06.2020 - Current
Assistant Store Manager
Single Source Inc.
09.2018 - 06.2020
Warehouse Manager
Single Source Inc.
04.2016 - 09.2018
Mobile Store Manager
Single Source Inc.
07.2015 - 04.2016
Delivery Representative
Single Source Inc.
09.2014 - 04.2016
Audio Engineer Intern
Ser Soundworks LLC
05.2011 - 01.2012
Lumber Customer Service Associate
Lowe's Home Improvement
03.2011 - 09.2014
Cashier
Lowe's Home Improvement
04.2010 - 03.2011
Bachelor of Science - Cyber Security
University of Phoenix
Associate of Arts - General Studies
Maricopa Community Colleges - Phoenix College
Certificate of Completion - Audio Engineer
Conservatory of Recording Arts And Sciences
Certificate of Completion - Welding Technology
East Valley Institute of Technology - Adult Education Center
High School Diploma -
Basha High School
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