Nicholas Ellerston
Cave Creek,AZ
Summary
Experienced manager/supervisor with 15+ years of retail floor expertise. Dedicated to cultivating high-performance teams and effectively managing personnel, cash flow, inventory, and security, resulting in successful operations. Committed to upholding service standards and delivering excellent customer service.
Overview
15
15
years of professional experience
Work History
Front End Manager
Fry’s Food and Drug
09.2021 - 04.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in six checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
CLERK
Circle K Convenience Store
08.2018 - 12.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Branch Manager
TWIN CITIES FEDERAL BANK
04.2011 - 03.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Manager of Operations
TWIN CITIES FEDERAL
06.2008 - 04.2011
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Education
Associate of Arts - Liberal Arts And Sciences
PARADISE VALLEY COMMUNITY
PHOENIX, AZ01.2017
Skills
- Customer Service
- Employee Supervision
- Staff Supervision
- Performance Improvements
Timeline
Front End Manager
Fry’s Food and Drug
09.2021 - 04.2023
CLERK
Circle K Convenience Store
08.2018 - 12.2020
Branch Manager
TWIN CITIES FEDERAL BANK
04.2011 - 03.2013
Assistant Manager of Operations
TWIN CITIES FEDERAL
06.2008 - 04.2011
Associate of Arts - Liberal Arts And Sciences
PARADISE VALLEY COMMUNITY
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