Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicholas England

Columbia,SC

Summary

Dedicated performer with strong performance education and theoretical knowledge. Approaches problems with a calm and analytical mind that works to find the best solution. Collaborates with colleagues to create beautiful and expressive performances in many differing styles.

Overview

6
6
years of professional experience

Work History

Violist

Freelance
03.2022 - Current
  • Prepared musical scores for upcoming performances.
  • Accompanied vocalists and instrumentalists during rehearsals and performances.
  • Provided accompaniment for church choirs and other musicians participating in worship.
  • Auditioned for positions in orchestras, choruses, bands and other types of music groups.
  • Applied knowledge of harmony, melody and voice production to individualize presentations and maintain audience interest.
  • Closely followed musical notation, in accordance with conductor's instructions.
  • Tuned instruments to ensure optimal sound quality prior to each performance.
  • Conducted sectional rehearsals focusing on technical aspects of playing the viola.
  • Instructed students on proper technique, posture, intonation, and vibrato while playing the viola.
  • Analyzed recordings of past performances to identify areas needing improvement.
  • Memorized routines by following printed text or musical notations.
  • Performed with orchestras, symphonies, choirs and bands.
  • Played stringed instruments for variety of religious services.
  • Performed as a soloist and in chamber ensembles for various concerts.
  • Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
  • Provided accompaniment for school plays and choir shows.
  • Expressed musical themes through tempo, phrasing and dynamics.
  • Performed in pit orchestra for four productions.
  • Collaborated with other musicians to plan rehearsals and performances.

Guest Advocate

Target
05.2018 - 10.2022
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Documented guest suggestions and complaints to facilitate process improvements with leadership.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Identified issues and established facts to produce practical decisions and solutions for guests.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Operated equipment such as scanners and scales to process transactions accurately.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Answered customer inquiries regarding store policies and procedures.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Maintained an organized workspace while stocking merchandise.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Mentored junior team members and managed employee relationships.
  • Maintained cleanliness standards throughout the store area.
  • Assisted other departments when needed to maintain efficient operations.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Oversaw breaks for my department with the support of the management.
  • Closed registers and helped management organize money in the cash office for the next day's work.

Education

Bachelor of Arts - Music Performance

University of South Carolina - Columbia
Columbia, SC
12.2023

Skills

  • Audition Preparation
  • Viola Proficiency
  • Broad Range of Musical Styles
  • Extensive Performance Background
  • Musical Notation Comprehension
  • Live Performances
  • Music Theory Knowledge
  • Strong Attention to Detail
  • Complaint Handling
  • Customer Service and Guest Relations
  • Issue Resolution
  • Payment Processing
  • Documentation and Reporting
  • Cash Handling Experience

References

References available upon request.

Timeline

Violist

Freelance
03.2022 - Current

Guest Advocate

Target
05.2018 - 10.2022

Bachelor of Arts - Music Performance

University of South Carolina - Columbia

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Nicholas England