Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas England

Staten Island,NY

Summary

I’m the perfect fit for any job because I have exceptional communication skills developed through diverse experiences. As a barista for two years, I mastered customer service, managing high-pressure situations, and delivering personalized experiences. Working as an apprentice plumber, I learned to explain complex problems clearly to clients and collaborate effectively with a team. My role as a barback sharpened my ability to multitask and communicate efficiently in fast-paced environments. I adapt quickly to new challenges and environments, and learning on the job has become second nature to me. I thrive on constantly improving my skills.

Overview

1
1
Certification

Work History

Apprentice Plumber

Essential, Plumbing and Heating
  • Assist a licensed plumber in installation and repair of plumbing systems.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
  • Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.

Barista Manager

Main Street Coffee
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.

Bar Back

Il Pallino
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

Education

St. Joseph By The Sea
5150 Highland Blvd, Staten Island, NY
06.2021

Skills

I’ve developed strong communication and problem-solving skills through various roles that would make me a great fit in the restaurant industry As an apprentice plumber, I learned to explain complex issues clearly to clients and collaborate effectively under pressure My time as a barista taught me how to manage fast-paced environments, handle customer requests efficiently, and multitask while maintaining professionalism Working as a barback in a restaurant further strengthened my ability to work seamlessly with a team, solve problems quickly, and adapt to customer needs I thrive in dynamic settings and excel at building rapport with both colleagues and guests

Certification

- Certificate of completion of food handler training

- Certificate of completion for approved alcohol awareness training program

Timeline

Apprentice Plumber

Essential, Plumbing and Heating

Barista Manager

Main Street Coffee

Bar Back

Il Pallino

St. Joseph By The Sea
Nicholas England