Nicholas Esasky
Charlotte,NC
Summary
Proven Event Sales Specialist with a track record of elevating Quint Events' reputation through meticulous sports event planning and exceptional customer service. Expert in industry trends and sales strategy development, I've significantly enhanced client retention. My collaborative spirit and attention to detail have consistently exceeded client expectations, showcasing my ability to deliver high-quality experiences.
Overview
3
3
years of professional experience
Work History
Event Sales Specialist
Quint Events
02.2024 - Current
- Explain various sports experience packages to potential guests and corporate groups from first inquiry through event completion.
- Designed customized proposals tailored to each client''s unique needs and budget constraints.
- Collaborated closely with cross-functional teams to execute large-scale events successfully.
- Increased client retention through exceptional relationship management skills.
- Elevated company reputation within the industry by consistently delivering high-quality events that exceeded client expectations.
Sales Development Representative
Quint Events
11.2022 - 02.2024
- Identify potential guests for experiential sports packages across the world.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Keep potential guests informed with industry updates related to their sport of interest.
- Won new business by articulating full value of company's capabilities to prospects.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
Customer Service Supervisor
Quint Events
01.2022 - 11.2022
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Managed escalated calls with company values aligned, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Worked with multiple departments in the company to share client experience results and goals.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Representative
Quint Events
05.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Marketing
The University of Alabama
Tuscaloosa, AL05.2018
Skills
- Event Planning Expertise
- Industry Trends Awareness
- Sales strategy development
- On-site event support
- Customer Service
- Attention to Detail
- Team Collaboration
Timeline
Event Sales Specialist
Quint Events
02.2024 - Current
Sales Development Representative
Quint Events
11.2022 - 02.2024
Customer Service Supervisor
Quint Events
01.2022 - 11.2022
Customer Service Representative
Quint Events
05.2021 - 01.2022
Bachelor of Science - Marketing
The University of Alabama
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