Nicholas Espinosa
Riverside,CA
Summary
Professional in transportation management with strong track record of ensuring operational efficiency and safety. Skilled in coordinating logistics, supervising team activities, and adapting to changing needs. Known for fostering team collaboration and achieving consistent results. Reliable and prepared to make significant impact in role.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Road Supervisor
Transdev
04.2024 - Current
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
Bus Operator
Transdev
01.2024 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
Delivery Driver
KIND Delivery
10.2021 - 11.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Delivery Driver
TNT Logistics
12.2020 - 10.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Fostered positive working relationships with regular customers.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Successfully avoided time delivery delays by carefully planning best routes.
- Refilled truck after completing deliveries to return in ready-to-use condition.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Planned delivery routes and most efficient methods of distribution.
- Documented mileage, deliveries, pickups, customer issues and damages.
Program Leader
Think Together
04.2018 - 12.2020
- The role as a Program Leader is to serve as a role model to the students that have enrolled into the program.
- We assist the classes with their homework as well as challenge them, once their homework is completed, to complete daily math problem related to their homework.
- We then give them a word for the day and they must give me the definition, a word pyramid and a sentence involving the word.
- Lastly, we give them 5 site words they must then unscramble.
- Aside from the class, this position has helped with improving communication skills tremendously with the help of the supervisor, co-workers and through communicating with the parents.
- This position has also involved Organizing and maintaining facility space to keep everything in good working order for expected needs.
- Organize and track the use of the program's supplies.
- Continuously classified and filed records to keep the program efficient and all information organized.
Student Attendant Aide
Jurupa Unified School District
04.2018 - 04.2019
- Monitored a STC student as they progressed throughout their school day
- Logged data involving the student's behavior to better assist them with their school work and emotional behavior towards their classmates.
- Organized and supervised games and other recreational activities to promote physical, mental and social development.
- Enhanced learning plans and quantified student progress using quizzes, essays and projects.
- Took daily attendance, notifying classroom teacher immediately of any student absences.
- Observed students' performance and recorded relevant data to assess progress.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma - General Studies
Patriot High School
05.2013
Skills
- Event planning Set goals
- Event planning Communication
- Leadership Open minded
- Patient Understanding
- Relationship building
- Activity Planning
- Mentoring and coaching
- Computer skills
- Compassion
- Written Communication
- Good telephone etiquette
- Responsible
- Computer proficiency
- Adaptability
- Coordinating with Teachers and Specialists
- Curriculum-Based Lessons
- Facilitating Online Learning
- Clean Driving Record
- Customer Relationships
- Route Planning
- Strong communication skills
- Team leadership
- Traffic management expertise
- Fleet management expertise
- Safety compliance
- Quality control monitoring
- Time management mastery
- Conflict resolution techniques
Languages
Spanish
Native or Bilingual
Certification
- Commercial Driver's License (CDL) - CA Department of Motor Vehicles Class B
- Passenger Endorsement
- California Verification of Transit Training Document
Timeline
Road Supervisor
Transdev
04.2024 - Current
Bus Operator
Transdev
01.2024 - Current
Delivery Driver
KIND Delivery
10.2021 - 11.2023
Delivery Driver
TNT Logistics
12.2020 - 10.2021
Program Leader
Think Together
04.2018 - 12.2020
Student Attendant Aide
Jurupa Unified School District
04.2018 - 04.2019
High School Diploma - General Studies
Patriot High School
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