Nicholas Estrada
Scottsdale,AZ
Summary
Highly organized individual with a strong background in case management and customer service. Skilled in multitasking and maintaining client-focused support. Ready to leverage time management and empathy to drive positive outcomes.
Overview
1
1
Certification
8
8
years of professional experience
Work History
DoorDash Driver
DoorDash
Scottsdale, Arizona
10.2025 - Current
- Ensured prompt delivery of food orders to designated areas, enhancing customer experience.
- Effectively communicated with customers regarding order status and delivery specifics.
- Utilized time management skills to consistently meet customer expectations for delivery speed.
- Navigated changing traffic conditions and overcame route challenges during deliveries.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
Case Manager
Crossroads inc
Glendale, AZ
04.2023 - 10.2025
- Delivered comprehensive case management services, ensuring thorough intake, assessment, crisis intervention, advocacy, referral, and family monitoring.
- Assessed client needs and crafted personalized care plans for effective support.
- Coordinated services with community resources and healthcare providers to enhance care delivery.
- Monitored client progress, adjusting care strategies based on evolving requirements.
- Educated clients on resources and support options, empowering informed decision-making.
- Maintained accurate client records and documented case notes to ensure continuity of care.
- Scheduled and facilitated regular meetings to review case updates and collaboratively strategize next steps.
- Conducted comprehensive client intakes and assessments for service eligibility.
- Utilized feedback tools to gather participant insights and improve sessions.
Dishwasher/Food Preparation Worker
Cornish Pasty Co.
Scottsdale, Arizona
09.2018 - 02.2019
- Operated dishwashing equipment efficiently to maintain cleanliness and sanitation standards.
- Handled and organized dishes, utensils, and kitchenware for meal service readiness.
- Assisted kitchen staff by providing clean supplies during peak service hours.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Prepared ingredients for meals according to menu specifications and safety standards.
- Maintained cleanliness of workstations and kitchen areas throughout shifts.
- Followed health regulations to uphold hygiene standards throughout the dishwashing area.
- Monitored chemical levels in cleaning solutions to ensure proper usage and safety.
- Collaborated with team members to streamline kitchen operations during busy shifts.
Education
High School Diploma -
Oasis Prepatory
Palm Springs, CA07-2010
Skills
- Client intake
- Patient assessments
- Crisis intervention
- Care planning
- Client advocacy
- Case documentation
- Community resources
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Organization and multitasking
- Individual counseling
- Empathy development
Certification
- First aid
- Federal Finger prints Clearance Certification
Timeline
DoorDash Driver
DoorDash
10.2025 - Current
Case Manager
Crossroads inc
04.2023 - 10.2025
Dishwasher/Food Preparation Worker
Cornish Pasty Co.
09.2018 - 02.2019
High School Diploma -
Oasis Prepatory