Nicholas Ezell -Landry
Tacoma
Summary
Outgoing and friendly service worker with excellent interpersonal communication strengths, as well as expertise in coffee preparation and safe food handling practices, honed at Gravity Coffee. Excelled in fast-paced environments, enhancing customer satisfaction and loyalty through effective communication and problem-solving. Skilled in team collaboration and quality control, consistently maintaining high standards in workplace safety and efficiency. Demonstrated ability to train and lead teams to achieve operational excellence.
organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
Work History
Barista
Gravity Coffee
09.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Warehouse Worker
Gensco
10.2022 - 08.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Managed warehouse operations and verified proper shipment procedures.
Shift Supervisor
Popeyes® Louisana Kitchen
01.2022 - 09.2022
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Fife High School
Fife, WA06-2021
Skills
- Opening and closing duties
- Coffee expertise
- Safe food handling practices
- Shipping and receiving
- Workplace safety
- Cash handling expertise
- Inventory control and record keeping
- Forklift operation
- Team collaboration
- Quality control
- Team player
Timeline
Barista
Gravity Coffee
09.2023 - Current
Warehouse Worker
Gensco
10.2022 - 08.2023
Shift Supervisor
Popeyes® Louisana Kitchen
01.2022 - 09.2022
High School Diploma -
Fife High School
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