Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Nicholas Faile

Kershaw

Summary

Experienced professional with a strong background in operational excellence and team leadership. Skilled in driving growth and improving productivity through strategic planning and resource management. Prioritizes collaboration and adaptability to achieve organizational goals, demonstrating exceptional problem-solving and decision-making abilities.

Overview

9
9
years of professional experience

Work History

General Manager

MSO
01.2024 - Current

Lead team to exceed productivity goals, enhancing performance and efficiency

  • Negotiate and close high-value projects, meeting customer needs effectively
  • Achieve consistent monthly sales growth through strategic merchandising
  • Drive brand advocacy and generate business leads, boosting store visibility
  • Conduct precise sales forecasting, ensuring desired outcomes monthly
  • Implemented dynamic merchandising strategies and brand advocacy program's while developing comprehensive sales forecasting models for market expansion.

General Manager

T-Mobile
09.2021 - 12.2023
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Assistant Store Manager

T-Mobile
09.2017 - 09.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Mobile Associate

T-Mobile
02.2016 - 09.2017
  • Assisted customers with inquiries and enhanced satisfaction by providing timely solutions.
  • Maintained clean and organized work areas, contributing to efficient operations.
  • Collaborated with team members to ensure smooth workflow and meet daily targets.
  • Improved inventory management, checking stock levels and reporting shortages.
  • Supported sales initiatives, promoting products and boosting sales figures.

Education

Bachelor of Science - Business Management

USC Lancaster
05.2019

Skills

  • Customer Relationship Management
  • Team Development
  • Customer Engagement
  • Proficient in MS Office
  • Strategic Problem Resolution
  • Effective Communication
  • Employee Development
  • Evaluation Techniques
  • Sales Trend Analysis
  • Retail Merchandising
  • Team Leadership
  • Conflict Resolution
  • Operational Efficiency Management
  • Collaborative Team Member

Personal Information

Title: General Manager

Timeline

General Manager

MSO
01.2024 - Current

General Manager

T-Mobile
09.2021 - 12.2023

Assistant Store Manager

T-Mobile
09.2017 - 09.2021

Mobile Associate

T-Mobile
02.2016 - 09.2017

Bachelor of Science - Business Management

USC Lancaster
Nicholas Faile