Nicholas Fallon
Grosse Pointe Woods,MI
Summary
Results-oriented sales manager with expertise in developing effective sales strategies and leading collaborative campaigns. Adept at fostering customer relationships and enhancing brand loyalty, contributing to revenue growth and team success.
Overview
8
8
years of professional experience
Work History
Social Media Content Creator
Total Life Changes
Marine City, Michigan
01.2026 - Current
- Developed engaging social media content that enhanced brand messaging and audience interaction.
- Created platform-specific content for Facebook, Twitter, Instagram, Pinterest, and YouTube to increase engagement.
- Produced videos by writing scripts, editing and posting final creative.
- Generated innovative video concepts and stories that contributed to overall content strategy.
- Created visually appealing graphics using design tools for various platforms.
- Collaborated with marketing team to create cohesive campaigns across platforms.
- Managed content calendars to ensure timely posting and audience engagement.
- Engaged with followers through comments and direct messages to build community.
- Analyzed social media trends to inform content strategy and audience targeting.
- Monitored social media performance metrics to refine content strategies effectively.
- Developed content strategy to increase social media followers and engagement.
- Assisted in organizing promotional events and campaigns on social channels.
Sales Manager
Total Life Changes
Marine City, Michigan
05.2025 - Current
- Developed sales plans and strategies to align with team goals and drive revenue growth.
- Developed sales strategies to enhance customer engagement and brand loyalty.
- Managed daily operations of sales department, supervising staff to ensure performance standards.
- Led training sessions for new sales representatives on product knowledge and techniques.
- Collaborated with marketing team to design promotional campaigns that support product launches.
Social Media Coordinator
Live Polar
Marine City, Michigan
01.2018 - Current
- Developed and scheduled engaging content across multiple social media platforms.
- Crafted social media content that enhanced customer engagement.
- Collaborated with marketing team to align social media strategies with brand goals.
- Leveraged Twitter and Facebook for targeted promotion of products and services.
- Supported organization of promotional campaigns and events with a focus on social media outreach.
Floor Associate
Perani's Hockey World
Sterling Heights, Michigan
10.2024 - 12.2024
- Guided customers in selecting hockey gear and equipment to improve performance.
- Showcased product features to increase customer understanding and satisfaction.
- Processed sales transactions efficiently using point-of-sale systems and cash handling procedures.
- Restocked shelves and organized merchandise displays to maintain optimal inventory levels.
- Collaborated with team members to ensure a clean and safe shopping environment.
Customer Service Representative
Total Life Changes
Marine City, Michigan
01.2020 - 08.2021
- Resolved customer account issues, improving overall service experience.
- Conducted follow-up calls to resolve concerns and confirm customer satisfaction.
- Provided accurate product and service information to customers.
- Trained new staff on company policies and customer service best practices.
- Utilized Five Nine for call management and Exigo for back-office support.
- Managed orders and inventory to support timely fulfillment and customer needs.
Warehouse Supervisor
Total Life Changes
Marine City, Michigan
06.2019 - 08.2021
- Managed daily warehouse operations, ensuring efficient workflow and adherence to safety regulations.
- Coordinated loading and unloading of materials from incoming trucks, maintaining operational efficiency.
- Conducted training for new team members on safety protocols and operational procedures to enhance workplace safety.
- Maintained cleanliness and organization of the warehouse environment for safety.
Warehouse Worker
Total Life Changes
Marine City, Michigan
01.2018 - 06.2019
- Operated forklifts to transport inventory accurately and safely within warehouse.
- Loaded and unloaded trucks using hand-trucks and pallet jacks, ensuring timely processing of shipments.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared orders for shipment by packing and labeling products for accurate delivery.
- Executed assembly line tasks to pack orders accurately and promptly.
- Maintained organized storage areas for quick access to products.
- Followed safety guidelines to maintain a clean and hazard-free work environment.
Education
Bachelor of Arts - Business Administration
High Point University
High Point, NC05-2026
High School Diploma -
University Liggett School
Grosse Pointe Woods, MI05-2021
Skills
- Social media management
- Content creation
- Customer engagement
- Sales strategy
- Team collaboration
- Inventory management
References
References available upon request.
Work Preference
Location Preference
On-SiteSalary Range
$70000/yr - $200000/yrTimeline
Social Media Content Creator
Total Life Changes
01.2026 - Current
Sales Manager
Total Life Changes
05.2025 - Current
Floor Associate
Perani's Hockey World
10.2024 - 12.2024
Customer Service Representative
Total Life Changes
01.2020 - 08.2021
Warehouse Supervisor
Total Life Changes
06.2019 - 08.2021
Social Media Coordinator
Live Polar
01.2018 - Current
Warehouse Worker
Total Life Changes
01.2018 - 06.2019
Bachelor of Arts - Business Administration
High Point University
High School Diploma -
University Liggett School