NICHOLAS FAUST
Cincinnati,OH
Summary
Sales and Customer Service professional seeking a challenging role building customer relationships and ensuring the success of my team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Globe Life Insurance
06.2025 - Current
- Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
- B2B sales experience, product/script knowledge, pipeline development, financial consulting
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Operations Coordinator
Divisions Maintenance Group
09.2024 - 02.2025
- National Account Executive coordinating facility maintenance for nationwide customer using CRM software
- Analyzed operational data to identify trends and recommend strategic enhancements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coordinated cross-functional teams to streamline operations and enhance service delivery.
Logistics Account Executive
Total Quality Logistics Inc.
07.2023 - 09.2024
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Developed customized logistics solutions to meet client needs and improve service delivery.
- Mentored junior account executives, providing training on best practices in logistics management.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
Customer Service Representative
Jacksons Food Stores Corporate Office
03.2021 - 06.2023
- Sales, exemplary customer service, food distribution, and professional safety and cleanliness for our store
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cold Line Team Member
Red Robin
08.2019 - 02.2021
- Cold-side cook, prep chef, and kitchen closer
- I followed health and safety guidelines for food preparation and cooking while focusing on team success in stressful, time sensitive situations
- Assisted in managing inventory levels to reduce waste and maintain stock accuracy.
Education
Bachelor of Science - General Social Sciences
University of Oregon
12-2022
Associate of Arts - Anatomy
Lane Community College
Eugene, OR12.2016
Skills
- Sales pipeline development
- Sales Support
- Upselling
- Client needs analysis
- Customer Relations
- Lead prospecting
- Customer Service
- Product Knowledge
Certification
- Ohio Major Lines Insurance License - 05/25-05/27
Languages
Spanish
Limited Working
References
References available upon request.
Timeline
Licensed Insurance Agent
Globe Life Insurance
06.2025 - Current
Operations Coordinator
Divisions Maintenance Group
09.2024 - 02.2025
Logistics Account Executive
Total Quality Logistics Inc.
07.2023 - 09.2024
Customer Service Representative
Jacksons Food Stores Corporate Office
03.2021 - 06.2023
Cold Line Team Member
Red Robin
08.2019 - 02.2021
Bachelor of Science - General Social Sciences
University of Oregon
Associate of Arts - Anatomy
Lane Community College