Nicholas Federico

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• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Over 500 delivers completed
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
• Stayed in constant communication with dispatching team to quickly respond to delivery updates.
• Successfully avoided time delivery delays by carefully planning best routes.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Managed parties upwards of 25 people with smooth service and efficiency
• Asked customers for feedback, solved problems, provided additional items and pre-bussed plates/drinks throughout meal.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Kept register accurate through correct billing, payment processing and cash management practices.

• Employed as host then promoted to food runner, food server and ultimately bartender
• Thorough knowledge of Aloha Point of Sale System, Ziosk and Presto
• Well-versed in memorizing menu specials and menu changes
• Stayed consisted with over 8 different menu changes
• Trained over 12 new hires
• Motivated and customer service focused
• Upbeat and personable, focused on providing best dining experience
• Consistently sold over $1,400 in sales over shift

• Work cash register and attended clean up assistance to birthday parties
• Responsible for skate rental check out and returns
• Assisted with maintenance and repairs to 4 different Zamboni's
• Worked with elderly people and assisted them on and off ice rink to make sure got off safely