Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Nicholas Fegurgur

Nicholas Fegurgur

If you really want to do something, you'll find a way.If you don't, you'll find an excuse.
Jim Rohn

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

25
25
years of professional experience

Work History

Owner/Operator

Lyft/Uber
08.2014 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Delivered passengers to destinations safely and on time.

Rental Sales Agent

Alamo Rental Car
06.2013 - 08.2014
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Placed sales calls and handled sales for incoming customer calls.
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Implemented rental asset processes and cleanliness standards.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Managed multiple tasks in high-volume environment.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.

Sales Executive

Nissan Motors Guam
05.2010 - 04.2012
  • Proven customer focused by building customer relationships and customer loyalty and retention by delivering excellent shopping experiences.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Maintained up-to-date service and sales knowledge by attending necessary customer service training provided by the company as well as daily sales training via Joe Verde at www.jvtn.com
  • Answered telephone and email inquiries from potential customers.
  • Maintain a clean and organized work place by taking initiative to wipe down work areas and set up filing system.
  • Worked on weekly individual assigned tasks in a timely manner
  • Assisted with inventory requests, acceptance, and end of month verifying

Publisher

Blends Magazine
05.2009 - 05.2010
  • Manage writers, photographers and sales and marketing team
  • Ensure layout of magazine done in a timely manner
  • Occasionally sell advertising to various businesses
  • Communicate with printers in Philippines to ensure layout and print would be done in a timely manner
  • Communicate with various vendors to find new outlets for product.

Owner

Hyperaggressive
04.2006 - 05.2009
  • Design and print tee shirts
  • Create company website and logo
  • Communicate with various vendors to find new outlets for product
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed day-to-day business operations.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.

Sales Executive

Cars Plus/Cycles Plus LLC
08.2001 - 04.2006
  • Provide excellent customer service by building customer relationships
  • Attended necessary customer service training provided by the company
  • Upsell products and services
  • Establish customer database through logs and daily journals used to do call backs for missed opportunities and follow ups
  • Maintain a clean and organized work place by taking initiative to wipe down work areas and set up filing system
  • Worked on weekly individual assigned tasks in a timely manner
  • Assisted with inventory requests, acceptance, and end of month verifying
  • Daily sales training via Joe Verde at www.jvtn.com

Sales Executive

Vector Marketing Corp
05.1998 - 06.2001
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Education

Communications

University of Guam, Mangilao, GU

GED -

Guam Community College, Mangilao, GU

Skills

  • Adobe Illustrator
  • Adobe Photoshop
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Analytical and Critical Thinker
  • Approachable and Outgoing
  • Marketing and Advertising
  • Verbal and Written Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Owner/Operator - Lyft/Uber
08.2014 - Current
Rental Sales Agent - Alamo Rental Car
06.2013 - 08.2014
Sales Executive - Nissan Motors Guam
05.2010 - 04.2012
Publisher - Blends Magazine
05.2009 - 05.2010
Owner - Hyperaggressive
04.2006 - 05.2009
Sales Executive - Cars Plus/Cycles Plus LLC
08.2001 - 04.2006
Sales Executive - Vector Marketing Corp
05.1998 - 06.2001
University of Guam - , Communications
Guam Community College - GED,

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Nicholas Fegurgur