Nicholas Fernandez
Peoria,AZ
Summary
Highly qualified VP of Business Development and Operations with extensive experience in customer acquisition, territory development, lead generation, and customer relationship management. Proficient in tackling challenging markets and achieving exceptional results.
Overview
8
8
years of professional experience
Work History
VP of Business Development and Operations
Clean Urban Living
Tempe, AZ
07.2019 - Current
- Demonstrated professional growth within the company with increasing roles and responsibility from Sales Representative to VP of Business Development and Operations.
- Interviewed, hired and supervised for multiple roles.
- Oversee the creation and execution of operational plans to meet company objectives.
- Lead the expansion into new territories and markets, ensuring alignment with company goals.
- Develop and maintain relationships with key clients, partners, and stakeholders.
- Develop pricing strategies and sales tactics to maximize profitability.
- Lead, mentor, and develop a high-performing business development and operations team.
- Oversee the development and implementation of standard operating procedures (SOPs).
- Negotiate and manage contracts and agreements with external partners.
Service Advisor
Autonation Chrysler Dodge Jeep Ram North Phoenix
Phoenix, AZ
04.2023 - 11.2023
- Called customers to advise them about repairs needed, recommended services, or car pick-up times
- Maintained positive customer relationships to ensure repeat business
- Consistently achieved and sustained an exceptional 940 CSI score every month
- Assisted customers in identifying concerns so that the proper service and maintenance could be specified.
- Efficiently addressed customer needs, scheduled service appointments, and accurately recorded vehicle information.
- Demonstrated strong communication skills by actively engaging with customers, understanding their service preferences, and clearly outlining repair order information.
- Managed fleet accounts in conjunction with the Service Director.
- Coordinated and submitted warranty claims for both extended warranty companies and manufacturers
Lead Universal Banker
Sunflower Bank
Scottsdale, AZ
08.2022 - 03.2023
- Created loan servicing procedures to ensure compliance with bank and regulatory terms and conditions
- Devised targeted solutions for various customers and offered deposit, lending and investment services
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets and sales goals
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers
- Supported and managed promotional activities to increase bank exposure and reputation in local community
- Put together and executed loan documents
- Balanced daily cash deposits and vault inventory with zero error rate. Reported daily averages and shortages to operations department
Licensed Mortgage Loan Officer
Loandepot
Scottsdale, AZ
03.2021 - 02.2022
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages
- Listened carefully to customer complaints, determined feasability and swiftly resolved issues by taking appropriate action
- Assisted customers making decisions regarding loans and lines of credit based on availability, terms and benefits
- Developed and maintained relationships with local real estate agents.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans. Approved loans that met specifications
Master Technician/Foreman
AutoNation Chevrolet
Peoria, AZ
11.2016 - 11.2019
- Communicated with customers to explain estimates and provide expected delivery and repair timelines
- Addressed customer questions and concerns thoroughly to enhance customer satisfaction
- Performed troubleshooting and diagnostic procedures to locate the source of malfunctions
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service
- Maintained team compliance with shop and manufacturer specifications for all repairs and maintenance services
- Trained and guided employees on correct methods for performing different repairs and maintenance services
- Performed customer work and warranty repairs in compliance with manufacturer standards
Education
Associate of Applied Science - Automotive/Diesel
Universal Technical Institute Of Arizona Inc
Avondale, AZ05.2014
High School Diploma -
Skyline West Prep
Peoria, AZ05.2012
Skills
- Territory Management
- Strategic Planning
- Customer Relationship Management
- Networking
- B2C & B2B Sales (Multiple Industries)
- Problem Solving
- Debt and Credit Management
- People Leadership
- Sales Techniques
- Training and Development
Timeline
Service Advisor
Autonation Chrysler Dodge Jeep Ram North Phoenix
04.2023 - 11.2023
Lead Universal Banker
Sunflower Bank
08.2022 - 03.2023
Licensed Mortgage Loan Officer
Loandepot
03.2021 - 02.2022
VP of Business Development and Operations
Clean Urban Living
07.2019 - Current
Master Technician/Foreman
AutoNation Chevrolet
11.2016 - 11.2019
Associate of Applied Science - Automotive/Diesel
Universal Technical Institute Of Arizona Inc
High School Diploma -
Skyline West Prep
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