Nicholas Fernandez

• Partner with vendors to ensure prompt and accurate delivery of materials to professional contractors, maintaining strong relationships to support business continuity.

• Support homeowners with urgent needs by helping them source and secure materials for hurricane recovery efforts following Hurricanes Helene and Milton.

• Balance customer-facing duties in-store with coordination of back-end logistics to meet both individual and commercial project requirements.

• Recognized for proactive communication, product knowledge, and ability to provide tailored solutions under pressure.

• Organized open houses and private showings, ensuring properties were presented professionally.

• Designed and executed targeted marketing campaigns, including email outreach and social media promotion.

• Delivered excellent client service, acting as a liaison between buyers, sellers, and agents to keep deals on track.

• Maintained efficient office operations by handling errands and administrative functions.

• Delivered exceptional customer service by resolving complaints and ensuring satisfaction at the front end.

• Provided hands-on training to new employees on cash handling, store policy, and customer engagement.

• Managed drawer balances and assisted with smooth checkouts during high-traffic times.

• Recognized by supervisors for reliability, teamwork, and professionalism during busy and stressful periods.

• Led daily operations and supervised up to 15 employees during high-volume shifts.

• Maintained composure under pressure and ensured efficient team collaboration.

• Developed schedules and trained team members in company standards and customer service excellence.

• Assisted in analyzing key metrics and making recommendations to improve workflow and service delivery.