Nicholas Festa
Port Arthur,TX
Summary
Dedicated Law Enforcement Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with active listening, compassion and an open mind. Proven ability to execute strategies supporting organization operations and tasks. Strong focus on interpersonal communication, conflict deescalation, and problem solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Police Officer
Groves Police Department
05.2022 - Current
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Lead Repair Technician
UBreakiFix
10.2020 - 05.2022
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Wrote reports on computer statuses and maintenance jobs.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
Security Police Officer
Centerra
12.2019 - 08.2020
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Monitored personnel access and maintained accurate security records.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Investigated incidents and wrote detailed reports for superior review.
Microsoft Expert
Best Buy
06.2017 - 12.2019
- Trained in-house users and customers on advanced functionality of Microsoft Office Suite.
- Gathered data from appropriate sources to assist in determining customer needs and requirements.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Forward Observer
United States Army
07.2012 - 06.2017
- Platoon Forward Observer while deployed to Afghanistan, planned employment of and controlled all Indirect Fire, Attack Aviation, and Close Air Support assets required by the ground commander in support of combat operations.
- Developed Fire Support Plans and planned air to ground integration for the defense of a US military combat outpost in a combat theatre protecting over 90 US/NATO personnel.
- Coordinated with other military units and agencies with strong communication and decision making skills to support international missions.
- Served as a liaison to the Army of the Republic of Korea helping instruct proper employment and utilization of Fire Support, Attack Aviation, and Counter-Fire in the ongoing defense of the South Korean people.
Education
No Degree - Information Technology
Lamar State College - Orange
Orange, TX12.2024
Texas Peace Officer's License - Police Academy
Lamar Institute of Technology
Beaumont, TX05.2021
Skills
- Exceptional Problem Solver
- Planning and Coordination
- Risk Mitigation
- De-Escalation Techniques
- Report Writing
Affiliations
Veterans of Foreign Wars
National Rakkasan Association
Certification
Texas Commission on Law Enforcement - Basic Peace Officer's License
CompTia A+
ITIL Foundations
Timeline
Police Officer
Groves Police Department
05.2022 - Current
Lead Repair Technician
UBreakiFix
10.2020 - 05.2022
Security Police Officer
Centerra
12.2019 - 08.2020
Microsoft Expert
Best Buy
06.2017 - 12.2019
Forward Observer
United States Army
07.2012 - 06.2017
No Degree - Information Technology
Lamar State College - Orange
Texas Peace Officer's License - Police Academy
Lamar Institute of Technology
Texas Commission on Law Enforcement - Basic Peace Officer's License
CompTia A+
ITIL Foundations
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