Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Finn

Santee,CA

Summary

To secure a management position at FedEx, leveraging extensive experience in leadership and operations management to drive efficiency, foster team collaboration, and deliver exceptional customer service. Committed to upholding FedEx's standards of excellence while implementing strategic initiatives to achieve business objectives and surpass performance targets.

Overview

14
14
years of professional experience
1
1
Certification

Work History

D.O.T Courier

FedEx Express
01.2020 - Current
  • Actively participates in the safety team to promote a culture of safety and compliance.
  • Lead and actively participate in Saturday operations, ensuring smooth and efficient delivery processes.
  • Act as a key liaison between management and frontline staff, providing direction and support.
  • Utilize expertise as a Dangerous Goods specialist and Hazardous Spill Specialist to ensure safe handling and transport of sensitive materials.
  • Recognized three times as Employee of the Month for outstanding performance and dedication.
  • Oversee daily management of customer relationships, ensuring high levels of satisfaction.
  • Enhance delivery process efficiency by ensuring inventory accuracy.
  • Spearhead process improvements for package organization, resulting in significant time savings.
  • Ensure compliance with regulations and international shipping laws.
  • Efficiently manage domestic package deliveries to meet established schedules.
  • Maintain safety standards and oversee vehicle maintenance.
  • Establish dependable and punctual delivery service schedules.
  • Collaborate both independently and within a team environment to achieve daily objectives.
  • Address and resolve customer inquiries, issues, and questions through direct communication.
  • Provide comprehensive training and guidance to new team members.
  • Streamline package delivery organization processes to optimize efficiency.
  • Perform employee timecard approvals to ensure accurate payroll management.

Marketing & Promotions Manager

Entercom
01.2010 - 01.2020
  • Oversaw the end-to-end process of sales proposal approval, serving as the lead decision-maker to ensure proposals were strategically aligned with company objectives and tailored to meet customer needs effectively.
  • Directed and coordinated all aspects of event management across multiple radio stations, including logistics, staffing, and execution, ensuring seamless operations and successful outcomes.
  • Developed and implemented comprehensive marketing strategies tailored to each event and business development initiative, leveraging market insights and organizational goals to drive impactful results.
  • Managed a dynamic team of 15+ employees, providing leadership, guidance, and support to maximize individual and team performance, foster a positive work environment, and achieve organizational objectives.
  • Implemented effective social media management strategies to engage with listeners, build brand loyalty, and drive community interaction, contributing to enhanced brand visibility and customer engagement.
  • Optimized marketing processes, budgets, and vendor contracts to drive profitability, improve operational efficiency, and ensure cost-effective resource allocation, resulting in improved financial performance and organizational effectiveness.

Customer Service Representative/ Production Assistant

Rx Smart Gear
01.2015 - 01.2016
  • Supervised the timely and effective response to customer inquiries, issues, and questions via phone and email, ensuring a high level of customer satisfaction.
  • Managed the end-to-end process of customer product orders, overseeing each stage of the cycle to ensure accuracy and efficiency.
  • Implemented tracking mechanisms to monitor orders from placement to delivery, ensuring timely and accurate fulfillment.
  • Directed the manufacturing of custom fitness jump ropes and the assembly of sports equipment, optimizing production processes for quality and efficiency.
  • Provided strategic oversight of silk-screening product production, ensuring adherence to quality standards and efficient utilization of resources.
  • Strategically represented the company at special events throughout California, driving brand awareness and promoting products to the public.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Santana High School
Santee, CA
06.2010

Skills

  • Exceptional organizational skills
  • Proactive problem-solving ability
  • Outstanding communication skills
  • Exceptional analytical skills
  • Detail-oriented
  • Proficiency in schedule management
  • Experience with databases and spreadsheets
  • Strategic planning expertise
  • Team leadership and management
  • Customer service management proficiency
  • Operations Management
  • Staff Training

Certification

  • Certified Dangerous Goods Specialist, FedEx Express
  • Certified Hazardous Spill Specialist, FedEx Express
  • Completion of A.I.M Management Program, FedEx Express

Timeline

D.O.T Courier

FedEx Express
01.2020 - Current

Customer Service Representative/ Production Assistant

Rx Smart Gear
01.2015 - 01.2016

Marketing & Promotions Manager

Entercom
01.2010 - 01.2020

High School Diploma -

Santana High School

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Nicholas Finn