Open To Work
Nicholas Fitzpatrick
Hospitality Leader
Iowa City,IA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
Work History
Dual General Manager
HOTEL CHAUNCEY/HOTELVETRO TAPESTRY BY HILTON
IOWA CITY, IA
11.2023 - 12.2025
- Managed daily hotel operations to ensure guest satisfaction and service excellence.
- Collaborated with local businesses to create partnership opportunities for guest experiences.
- Assisted in developing promotional materials such as brochures and flyers for marketing campaigns.
- Hired, trained, coached and evaluated staff to ensure high standards of customer service.
- Oversaw daily accounting activities such as invoicing customers and reconciling bank accounts.
- Created monthly reports on performance metrics such as revenue, expenses, profit and loss.
- Analyzed market trends to inform business decisions and strategies.
- Analyzed business performance data and forecasted business results for ownership
General Manager
ELEMENT
IOWA CITY, IA
11.2022 - 10.2023
- Led daily operations to ensure smooth workflow across all departments.
- Analyzed market trends to inform strategic decisions and operational adjustments.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Director Of Sales / Assistant General Manager
ELEMENT
Iowa City, Iowa
12.2021 - 11.2022
- Observing the market and identifying trends
- Acquiring and developing new business accounts
- Tracks activities of the competition and the market and the hotel's position in the market and communicate significant changes to General Manager and Director of Operations
- Makes solicitation and service calls in person, through mail/email, and by telephone on assigned accounts to promote and sell hotel, meeting space and services
- Prepare proposals and confirmations for group bookings, conduct tours of the property with prospective customers
- Plans the development and implementation of marketing plans and action plans, gives input to the development of special promotions or packages, and develops ideas to build occupancy
- Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.
- Well-versed in systems such as Cvent, HotelPlanner, OneSource, Eventective, Furnished Finder
Front Office Manager
ELEMENT
North Liberty, IA
03.2021 - 12.2021
- Supervised front office operations to ensure seamless guest experiences.
- Coordinated staff schedules to optimize service coverage and efficiency.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
Education
Hospitality Operations Diploma -
KIRKWOOD COMMUNITY COLLEGE
Cedar Rapids, IASkills
- Revenue management
- Market analysis
- Financial reporting
- Sales strategy
- Operational efficiency
- Team collaboration
- Marketing development
- Human resources management
- P&L management
- Leadership and team building
- Vendor sourcing
- Budgeting and cost control
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$90000/yr - $200000/yrTimeline
Dual General Manager
HOTEL CHAUNCEY/HOTELVETRO TAPESTRY BY HILTON
11.2023 - 12.2025
General Manager
ELEMENT
11.2022 - 10.2023
Director Of Sales / Assistant General Manager
ELEMENT
12.2021 - 11.2022
Front Office Manager
ELEMENT
03.2021 - 12.2021
Hospitality Operations Diploma -
KIRKWOOD COMMUNITY COLLEGE