Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicholas Fleming

South Charleston,WV

Summary

Energetically bringing a blend of complex problem-solving and conflict de-escalation skills honed at Securitas Security Services USA, I excel in high-pressure environments. My background includes a security guard license and military experience, contributing to a significant improvement in safety protocols and efficiency. Achievements include fostering lasting client relationships and enhancing team productivity.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Security Officer

Securitas Security Services USA
12.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Front Desk Receptionist

Wyndham Garden Hotel
08.2022 - 10.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Cashier

Sam's Club
01.2022 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Transportation Security Officer

TSA
08.2021 - 12.2021
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
  • Assisted in reducing wait times for passengers by executing swift and accurate security checks.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.

Steam Cleaner

Stanley Steemer International
05.2021 - 07.2021
  • Reduced allergens and bacteria presence in client spaces by consistently delivering high-quality steam cleaning services.
  • Developed lasting relationships with clients through excellent customer service, resulting in repeat business and referrals.
  • Maintained a clean driving record while transporting equipment between job sites; adhered to safety regulations at all times.
  • Upheld high industry standards when performing jobs; maintained awareness of latest trends and advancements in steam cleaning technology.
  • Increased efficiency in completing tasks by maintaining and troubleshooting steam cleaning equipment regularly.
  • Restored the original condition of various surfaces such as carpets, upholstery, and hard floors with professional-grade steam cleaning methods.
  • Prolonged the life of clients'' investments in carpets, upholstery, and other surfaces by providing proper care through expert steam cleaning practices.
  • Prepared and utilized appropriate cleaning solutions according to safety standards, promoting a healthy environment for clients.
  • Assessed individual client needs prior to each job, ensuring customized results that exceeded expectations.
  • Received consistent positive feedback from customers for attention to detail and effective communication throughout the service process.
  • Demonstrated professionalism through punctuality, attire, demeanor while representing the company during onsite visits.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Guided scrubbing machines over rug surfaces to loosen embedded dirt.
  • Moved furniture weighing up to 50 pounds to prepare homes for cleaning.

Flooring Sales Specialist

Lowe's
10.2020 - 05.2021
  • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
  • Drove team revenue totals by bringing in top sales numbers.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Discussed pricing, additional charges, and payment plans during sales process.
  • Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
  • Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
  • Assisted customers with selecting appropriate floor types and styles.
  • Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
  • Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Mail Handler

USPS
08.2020 - 10.2020
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maximized workplace safety with proper handling techniques for heavy or oversized packages.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
  • Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.

Dispatcher

Synergy Sand
01.2020 - 05.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Coordinated logistics for field units, optimizing routes for faster response times.

Air Transportation Journeyman

USAF
12.2010 - 12.2016
  • Facilitated smooth transitions between inflight refueling operations by coordinating closely with tanker crews and mission planners.
  • Assisted passengers with special needs or medical emergencies on board the aircraft, ensuring their safety and wellbeing.
  • Enhanced flight safety by conducting thorough pre-flight inspections and risk assessments.
  • Ensured compliance with FAA regulations and company policies throughout daily operations.
  • Streamlined air transportation processes for increased efficiency and improved customer satisfaction.
  • Contributed to on-time departure records through diligent preparation and time management skills.
  • Assisted in the safe transport of high-priority cargo, adhering to strict security protocols at all times.
  • Conducted thorough post-flight inspections to identify potential maintenance needs or safety hazards for prompt resolution.
  • Managed priorities effectively during multiple simultaneous tasks while maintaining attention to detail under pressure-filled circumstances.
  • Participated in ongoing training programs to maintain proficiency in aircraft systems, emergency procedures, and industry best practices.
  • Supported civilian evacuations during natural disasters, demonstrating adaptability under high-pressure situations.
  • Coordinated with ground crews for efficient baggage handling and aircraft servicing, reducing turnaround times.
  • Troubleshot technical issues onboard aircraft as necessary to minimize disruptions to flight schedules.
  • Mentored junior Air Transportation Journeymen, sharing knowledge gained from years of experience in the field.
  • Optimized cargo loading procedures, maximizing aircraft capacity utilization and minimizing delays.
  • Participated in quality assurance initiatives to continually improve air transportation services and maintain high levels of performance.
  • Coordinated transport of food and medical supplies for prompt delivery to correct destination.
  • Fostered military transportation safety and efficiency.
  • Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
  • Assessed competing priorities to determine necessary supplies, vehicles and personnel to complete transport duties.
  • Examined cargo and freight shipments to check goods' condition.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Originated and implemented operational processes and procedures, amplifying productivity.

Education

High School Diploma -

Chapmanville Regional High School
Chapmanville, WV
05.2009

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Detail Oriented
  • CCTV Monitoring
  • Complex Problem-Solving
  • Conflict de-escalation
  • Threat Assessment
  • Weapons training
  • Military experience
  • Law enforcement background

Certification

  • Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
  • WV Driver's License
  • Aviation Screening Proficiency Series Certificate – Transportation Security Administration.
  • Cybersecurity Awareness Education Certificate – Federal Virtual Training Environment (FedVTE).
  • Firearms Training Certification - Various State Agencies or Private Institutions.

Timeline

Security Officer

Securitas Security Services USA
12.2022 - Current

Front Desk Receptionist

Wyndham Garden Hotel
08.2022 - 10.2022

Cashier

Sam's Club
01.2022 - 07.2022

Transportation Security Officer

TSA
08.2021 - 12.2021

Steam Cleaner

Stanley Steemer International
05.2021 - 07.2021

Flooring Sales Specialist

Lowe's
10.2020 - 05.2021

Mail Handler

USPS
08.2020 - 10.2020

Dispatcher

Synergy Sand
01.2020 - 05.2020

Air Transportation Journeyman

USAF
12.2010 - 12.2016

High School Diploma -

Chapmanville Regional High School

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Nicholas Fleming