Nicholas Florentino

helping the community by giving people rides.. in the 5 years that I've driven for Uber I have maintained a perfect five-star rating!

I was responsible for overseeing the daily operations of dispatch team. Coordinating the scheduling of appointments to technicians, and sharing efficient workflow maintaining communications with customers and upholding company standards achieve throughout effective staff training optimizing routing and maintaining high level of customer service.. Payroll and scheduling for technicians was also part of my daily operation..

• Developed and implemented policies and procedures for efficient dispatch operations.
• Resolved any customer complaints or disputes in a timely manner while maintaining high levels of customer satisfaction.
• Provided guidance and direction to staff members on a variety of issues related to dispatch operations.