Nicholas Flowers
Chicago,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Galway Bay. Excelled in high-volume environments through exceptional multitasking and customer service skills. Increased loyalty by crafting quality cocktails and efficiently managing inventory, showcasing a blend of liquor expertise and an engaging personality. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Galway Bay
12.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Night Manager
Laugh Factory
11.2016 - 12.2018
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
Education
High School Diploma -
Amundsen High School
Chicago, IL06.2013
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Engaging personality
- Food Service
Certification
- Illinois BASSET Certification
- Illinois Food Handler Certification
Timeline
Bartender
Galway Bay
12.2018 - Current
Night Manager
Laugh Factory
11.2016 - 12.2018
High School Diploma -
Amundsen High School
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