Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Flowers

Alpharetta,GA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer service, communication, and money handling.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Advocate

Target
09.2023 - Current
  • Assist guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Handle returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increase guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Resolve guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Inform guests about company credit and debit card options and explain the benefits of membership.
  • Optimize store operations by assisting with opening or closing procedures as needed.
  • Enhance team productivity through proactive communication, coordination, and cooperation with colleagues.

Warehouse Associate (Seasonal)

Best Buy
10.2020 - 01.2021
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

Customer Service Representative (Seasonal)

GameStop
11.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Loader (Seasonal)

Pike Nursery
03.2019 - 06.2019
  • Loaded and unloaded trucks as well as general heavy lifting throughout the store and greenhouse.
  • Provided courteous and accurate loading assistance for customers on a timely basis.
  • Operated forklifts and utilized carts, dollies and hand trucks to load materials as needed.
  • Ensured housekeeping standards were met daily including cleaning as well as constructing and deconstructing displays.
  • Watered, stocked, and maintained all plants and products throughout the store.

Kitchen Hand

Pasta Vino Italian Ristorante
05.2018 - 06.2018
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Customer Service Representative

Domino's Pizza
08.2017 - 02.2018
  • Provided excellent customer service by accurately and efficiently taking orders in person and over the phone while addressing customer needs.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Opened and maintained customer accounts, including recording and updating account information.
  • Prepared and packaged food products while ensuring food and portion control.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated phone calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Georgia State University
Alpharetta, GA

Skills

  • Money handling abilities
  • Payment processing
  • Customer service
  • Guest relations
  • Guest accommodations
  • Strong empathy
  • Exceptional communication
  • Stress tolerance
  • Computer skills

Certification

  • Licensed Realtor - 1/2022 to 5/2024

Timeline

Guest Advocate

Target
09.2023 - Current

Warehouse Associate (Seasonal)

Best Buy
10.2020 - 01.2021

Customer Service Representative (Seasonal)

GameStop
11.2019 - 01.2020

Loader (Seasonal)

Pike Nursery
03.2019 - 06.2019

Kitchen Hand

Pasta Vino Italian Ristorante
05.2018 - 06.2018

Customer Service Representative

Domino's Pizza
08.2017 - 02.2018

Georgia State University

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Nicholas Flowers