Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Folkes

Redding,CA

Summary

Dynamic and highly reliable professional with extensive experience in customer service at Kahunas Mongolian BBQ. Proven ability to upsell menu items and enhance guest experiences through strong multitasking and teamwork. Skilled in cash register operation, ensuring accurate transactions while fostering a positive environment that drives profitability.

Overview

13
13
years of professional experience

Work History

Bartender /Restaurant Server

Kahunas Mongolian BBQ
01.2024 - 05.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender

The Vault
11.2023 - 03.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Sleep Technician

Sleep Health MD
04.2022 - 05.2023
  • Delivered timely and accurate documentation of study findings, facilitating seamless communication among healthcare providers involved in patient care.
  • Enhanced diagnostic accuracy through meticulous data collection and analysis of sleep studies.
  • Maintained a clean and safe sleep lab environment, adhering to strict infection control protocols for optimal patient care.
  • Contributed to ongoing research initiatives in the field of sleep medicine, staying current on emerging trends and advancements in technology.

Area Manager

European Wax Center
09.2020 - 11.2021
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Server

Bull and Bear
12.2019 - 09.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Communication/Workforce Specialist

Southwest Airlines, SWA
03.2016 - 05.2020
  • Reviewed timesheets for anomalies and worked with supervisors to correct issues.
  • Provided support by delivering recruitment and placement services to management and employees.
  • Encouraged cross-functional collaboration among departments, promoting increased knowledge sharing and innovation throughout the workplace.
  • Facilitated open communication channels between management and employees, fostering a positive work environment and stronger team dynamics.

Manager/Lead Job Coach

Futures Explored
10.2012 - 03.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

John C. Kimball High School
Tracy, CA

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Cash register operation
  • Alcohol awareness

Timeline

Bartender /Restaurant Server

Kahunas Mongolian BBQ
01.2024 - 05.2025

Bartender

The Vault
11.2023 - 03.2024

Sleep Technician

Sleep Health MD
04.2022 - 05.2023

Area Manager

European Wax Center
09.2020 - 11.2021

Server

Bull and Bear
12.2019 - 09.2020

Communication/Workforce Specialist

Southwest Airlines, SWA
03.2016 - 05.2020

Manager/Lead Job Coach

Futures Explored
10.2012 - 03.2016

High School Diploma -

John C. Kimball High School

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