Nicholas Folkmann
Cedar Rapids
Summary
Highly accomplished IT professional with 23 years of experience in enterprise-level IT management, operations, and technical support. Proven leader recognized for rapidly resolving complex technical issues, successfully managing IT projects, and optimizing departmental efficiency. Adept at mastering new technologies and contributing effectively in both collaborative and autonomous environments. Expertise spans diverse computer systems, network infrastructures, and strategic IT operations within high-growth organizations like Trimble.
Overview
23
23
years of professional experience
Work History
IS Americas System Team Lead
Trimble
01.2025 - Current
- Leading and mentoring a team of 6 direct reports, fostering their professional development and ensuring high performance in system operations.
- Conducted a comprehensive evaluation of team skill sets to identify strengths and development areas, actively utilizing one-on-one meetings to guide team members on professional growth and project alignment.
- Managing key enterprise products including Slack, Kiteworks, and AWS, overseeing their strategic direction, optimization, and integration to meet organizational needs.
- Driving process improvements for critical IT operations, specifically leading initiatives for system name changes and service account management to enhance efficiency and compliance.
- Playing a pivotal role in resolving high-priority security findings and actively contributing to the evaluation and enhancement of cybersecurity processes across the organization.
Systems Engineer, Corporate Information Systems
Trimble
12.2019 - 12.2024
- Served as the technical lead for critical enterprise systems and platforms, including Slack, Kiteworks, and AWS, providing deep technical expertise and guiding their implementation and optimization.
- Managed the successful project implementation of Kiteworks, ensuring seamless integration and adoption across the organization.
- Played a highly involved role in the development and operation of the Trimble Security Portal, contributing to the effective management and remediation of organizational vulnerabilities.
- Trained and transitioned vulnerability management responsibilities to another employee, ensuring continuity and expertise in critical cybersecurity processes.
- Engaged and tracked priority one issues, with responsibility for the timely documentation, escalation, resolution, and closure of trouble tickets.
- Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveries.
- Supported a company size of 10000+ employees and 1000+ servers.
- Facilities management.
- Covid-19 response.
IT Manager
Innovative Software Engineering
07.2015 - 12.2019
- Spearheaded a comprehensive refresh of the entire networking environment, significantly enhancing security protocols and network performance for a 100+ employee organization.
- Led the strategic transition of a majority of the IT infrastructure to AWS (Amazon Web Services), optimizing scalability, cost-efficiency, and operational resilience.
- Developed and implemented an improved business continuity plan and disaster recovery strategies, ensuring critical system availability and data integrity.
- Managed IT budget, hardware, licensing compliance, and security for the organization.
- Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveries.
- Engaged and tracked priority one issues, with responsibility for the timely documentation, escalation, resolution, and closure of trouble tickets.
- Supported a company size of 100+ employees and 30 servers.
- Managed facilities operations.
IT Field Technician
IWireless
03.2010 - 07.2015
- Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveries.
- Engaged and tracked Priority one issues, with responsibility for the timely documentation, escalation, resolution, and closure of trouble tickets.
- Supported a company size of 250 employees and 50 servers.
- Troubleshot any technological equipment problems for Retail Locations, Call Center in Cedar Rapids, and Corporate Offices in the Cedar Rapids Area.
Network Switching Systems Operator-Maintainer
Iowa Army National Guard
04.2004 - 04.2010
- Deployed and maintained tactical systems (tracking, radio, computer, Cisco phones) for Tactical Operations Center.
- Ensured 95% tactical network availability through inter-unit coordination.
- Managed equipment inventory for 100% mission-readiness.
- Resolved critical problems rapidly to ensure mission completion.
IT Helpdesk Representative
Iowa Health System
02.2006 - 03.2010
- Responded to inbound calls from Physicians and Nurses from Clinics and Hospitals in a timely manner to troubleshoot information technology problems.
- Provided front-end support for the facilities and attempted to resolve issues promptly and escalated issues appropriately.
- Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).
- Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
IT Technician
Alpha International
01.2002 - 01.2004
- Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveries.
- Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation, resolution, and closure of trouble tickets.
- Primarily worked for the Graphics Design department on a day-to-day basis in daily troubleshooting and software installation needs on Macintosh Systems.
- Implemented a new Macintosh X Server for data storage and Windows Domain Integration.
- Responsible for maintaining and adding new users to the telephone system.
Education
Local Area Network Administration
Kirkwood Community College
Cedar Rapids, IA05-2013
Skills
- IT Management & Leadership
- System Administration & Engineering
- Cybersecurity & Vulnerability Management
- Technical Troubleshooting & Support
- Project Management
- Strategic Thinking
- Adaptability
- Attention to Detail
- Training & Development
Timeline
IS Americas System Team Lead
Trimble
01.2025 - Current
Systems Engineer, Corporate Information Systems
Trimble
12.2019 - 12.2024
IT Manager
Innovative Software Engineering
07.2015 - 12.2019
IT Field Technician
IWireless
03.2010 - 07.2015
IT Helpdesk Representative
Iowa Health System
02.2006 - 03.2010
Network Switching Systems Operator-Maintainer
Iowa Army National Guard
04.2004 - 04.2010
IT Technician
Alpha International
01.2002 - 01.2004
Local Area Network Administration
Kirkwood Community College
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