Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Fontaine

Alpharetta,GA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

14
14
years of professional experience

Work History

Sales Associate

ATLRx
Alpharetta, GA
03.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.

Sales Manager

CUTCO
06.2015 - 08.2015
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

CSR - Customer Service Representative

Blockbuster
07.2011 - 08.2013
  • Built relationships with customers and community to establish long-term business growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Impact Team Member

Abercrombie & Fitch
06.2010 - 07.2011
  • Stocked shelves to match planogram images and instructions.
  • Received new stock and input values into computer system.
  • Greeted store customers and discussed needs.
  • Recorded daily activities for inventory control.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Maintained store assets with effective loss prevention strategies.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Stocked designated items on shelves, end caps and displays.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Pre-assembled containers to be easily selected by packing associates.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Kept work areas neat, clean and free from debris.
  • Interacted with guests in friendly and knowledgeable way.

Education

Some College (No Degree) - Automotive Engineering

Lanier Technical College
Dawson, GA
05.2017

Some College (No Degree) - Computer Engineering Technology

Lanier Technical College
Forsyth, GA
05.2013

High School Diploma -

Milton High School
Milton
05.2009

Skills

  • Time Management
  • Sales Expertise
  • Sales Process
  • Verbal and Written Communication
  • Goals and Performance
  • Critical Thinking
  • Reading Comprehension
  • Excellent Communication Skills
  • Payment Processing
  • Customer Needs Assessment
  • Promotional support
  • Upselling
  • Inventory Control
  • Sales Development
  • Product Sales
  • Retail loss prevention
  • Client Account Management
  • Order Processing
  • Retail Store Operations
  • Stocking and Receiving
  • POS System Operation
  • Superb time management
  • Teamwork and Collaboration
  • Positive and professional
  • Written and oral communication skills
  • Conflict Resolution
  • Reliable and punctual
  • Store Opening and Closing
  • Outgoing Personality
  • Sales Training

Timeline

Sales Associate

ATLRx
03.2023 - Current

Sales Manager

CUTCO
06.2015 - 08.2015

CSR - Customer Service Representative

Blockbuster
07.2011 - 08.2013

Impact Team Member

Abercrombie & Fitch
06.2010 - 07.2011

Some College (No Degree) - Automotive Engineering

Lanier Technical College

Some College (No Degree) - Computer Engineering Technology

Lanier Technical College

High School Diploma -

Milton High School

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Nicholas Fontaine