Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Nicholas Foreman

Santa Rosa,California

Summary

Personable and dedicated Customer Service Representative with extensive experience within the service industry. Solid team player with upbeat, positive attitude and proven skills in establishing a rapport with members. Motivated to maintain customer satisfaction and contribute towards company success. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships with the customer base.

Overview

12
12
years of professional experience

Work History

Cashier/Supervisor

Costco
Rohnert Park, CA
11.2015 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Created and managed spread sheets to help with inventory management
  • Created and managed spreadsheets for daily break aids
  • Drafted and responded to emails with suppliers for inventory management
  • Drafted and responded to interdepartment emails

Server

Flamez Burgers & More
Petaluma, California
07.2012 - 11.2015
  • Greeted guests and provided menus.
  • Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
  • Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
  • Monitored inventory levels to ensure sufficient stock was available at all times.
  • Promoted team spirit among restaurant staff by encouraging cooperation between departments.
  • Regularly inspected dining areas for tidiness, cleanliness and appearance.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Education

High School Diploma -

Casa Grande High School
Petaluma, CA
06-2007

Some College (No Degree) -

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Workforce Management
  • Staff Training
  • Business Administration
  • Customer Service
  • Inventory Control
  • Schedule Management
  • Staff Supervision
  • Superb time management
  • Goal Setting
  • Cash Handling
  • Decision-Making
  • Employee Coaching and Mentoring
  • Multitasking
  • Professional Demeanor
  • Customer Relationship Management
  • Self Motivation
  • Needs Assessment
  • Email Proficiency
  • Computer Proficiency

Accomplishments

  • I have gone through the management training program with Costco and have held multiple supervisor roles

Affiliations

  • I current help run a national level role playing game by running our local chapter

References

References available upon request.

Timeline

Cashier/Supervisor

Costco
11.2015 - Current

Server

Flamez Burgers & More
07.2012 - 11.2015

High School Diploma -

Casa Grande High School

Some College (No Degree) -

Santa Rosa Junior College

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Nicholas Foreman