Nicholas Fortier
Manistee,MI
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while managing administrative and sales employees. Comfortable working independently as a manager and leader, and as a collaborative team member. Applies business acumen and experience, and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner/Operator Supervisor
Lakeshore Property Solutions
Manistee, MI
01.2024 - Current
- Founded and managed a successful property services company, overseeing all aspects of operations, including client relations, budgeting, and project management.
- Developed and implemented comprehensive marketing strategies that increased customer acquisition and retention.
- Supervised a team of 22 employees, providing training and leadership to ensure a high standard of service, and a positive work environment.
- Coordinated a diverse range of property services, including landscaping, maintenance, and renovations, ensuring high-quality delivery and customer satisfaction.
- Built and maintained relationships with contractors, suppliers, and clients to foster collaboration and enhance service offerings.
- Ensured compliance with local regulations and industry standards, minimizing risks, and enhancing the company's reputation.
- Sold $279,811 in revenue in 2024. Now on pace to be a $1,000,000 company, with additional services added, different marketing campaigns, and contracts confirmed.
Owner
Pure Michigan RV Rentals
Manistee, MI
04.2023 - Current
- Managed all aspects of RV rental operations, including booking, customer service, and maintenance, leading to a 90%+ satisfaction rating from renters.
- Developed and implemented marketing strategies that increased visibility and rental bookings by 40% year-over-year.
- Scheduled and coordinated staff shifts to ensure adequate coverage and efficient operations.
- Lead the hiring and training process for new employees, fostering a positive work environment and ensuring a high level of service delivery.
- Cultivated strong relationships with clients through personalized service and support, resulting in a high rate of repeat customers.
- Handled customer inquiries and resolved any issues promptly, maintaining a strong reputation for customer support in a competitive market.
Agent/Account Executive
Smith & Eddy Insurance
Manistee, MI
05.2017 - Current
- Maintained a $1.6 million book of premium that was personally brought into the agency.
- Sought out new clients and developed clientele by networking to find new customers.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Scheduled meetings with prospective clients to discuss available products and services.
CEO/Startup Founder
Lake Michigan Lakers
Manistee, MI
03.2014 - 05.2019
- Founded and established the Lake Michigan Lakers Baseball Organization, dedicated to promoting sportsmanship, teamwork, and physical fitness among local youth.
- Developed and implemented comprehensive training programs, coached staff recruitment, and managed volunteers to enhance player development and engagement.
- Organized and facilitated community outreach initiatives, securing sponsorships and partnerships with local businesses to support fundraising efforts and equipment donations.
- Coordinated seasonal leagues, tournaments, and events, ensuring a positive and inclusive environment for participants.
- Managed budgets and financial reports to ensure transparency and sustainability.
- Fostered relationships with families and community members to increase participation and volunteerism.
- Advocated for youth development through sports by promoting safety, inclusion, and skill-building, positively impacting over 200 children in the community.
Assistant Pro Shop Golf Manager
Manistee Golf & Country Club
Manistee, MI
04.2015 - 10.2017
- Assisted in the daily management of golf course operations.
- Collaborated with the Head Golf Professional to plan and execute tournaments, events, and promotions.
- Provided exceptional customer service and addressed member inquiries and concerns, resulting in improved member satisfaction.
- Coordinated staff schedules and tournaments.
- Fostered a positive and inclusive environment by encouraging community engagement and promoting golf as an accessible sport for all members.
- Supervised outside golf staff attendants.
- Assisted management with inventory and procurement of golf equipment and merchandise, optimizing stock levels, and enhancing retail revenue.
Education
Bachelor of Arts - Business Management
Central Michigan University
Mount Pleasant, MI12-2017
Associate of Arts - Business Administration
West Shore Community College
Scottville, MI05-2015
High School Diploma -
Manistee Catholic Central
Manistee, MI05-2013
Skills
- Project management
- Customer service
- Budgeting
- Marketing strategy
- Team leadership
- Staff training
- Sales growth
- Time management
- Problem solving
- Scheduling
- Inventory management
- Hiring and onboarding
- Employee reviews
- Business administration
- Marketing
- Goal setting
- Management team building
- Business management
Accomplishments
- 2015 Manistee Citizens of the Year
- 2018 Manistee Insurance Agent of the Year
Certification
- Property & Casualty Insurance License
- Life Insurance License
Timeline
Owner/Operator Supervisor
Lakeshore Property Solutions
01.2024 - Current
Owner
Pure Michigan RV Rentals
04.2023 - Current
Agent/Account Executive
Smith & Eddy Insurance
05.2017 - Current
Assistant Pro Shop Golf Manager
Manistee Golf & Country Club
04.2015 - 10.2017
CEO/Startup Founder
Lake Michigan Lakers
03.2014 - 05.2019
Bachelor of Arts - Business Management
Central Michigan University
Associate of Arts - Business Administration
West Shore Community College
High School Diploma -
Manistee Catholic Central
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