Nicholas Franks
Trenton,NJ
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Laborer
Mcneil Companies
06.2022 - 02.2024
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Prepared job sites by removing debris and setting up materials and tools.
Server Trainer
Texas Roadhouse Restaurant
03.2021 - 05.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Server
Cracker Barrel Old County Store
01.2018 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Hammonton High School
Hammonton, NJ06.2015
Skills
- Attention to Detail
- Cash Handling
- Guest Engagement
- Exceptional customer service
- Memory retention
- Menu Memorization
- Food Running
- High-volume dining
- Order Accuracy
- Sales expertise
- Time Management
- Customer Service
- Punctual and Reliable
- Strong Work Ethic
Timeline
Laborer
Mcneil Companies
06.2022 - 02.2024
Server Trainer
Texas Roadhouse Restaurant
03.2021 - 05.2022
Server
Cracker Barrel Old County Store
01.2018 - 02.2019
High School Diploma -
Hammonton High School
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