Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Fratamico

DFW,TX

Summary

Results-driven and highly motivated individual with extensive experience in customer service, operations management, and team leadership. Currently pursuing a degree at WGU, demonstrating strong commitment to personal and professional growth. Proven track record of effectively managing teams, optimizing store operations, and delivering exceptional customer service. Eager to leverage diverse skills and hands-on experience to transition into a leadership role and drive organizational success. Dedicated to contributing positively to team goals and achieving impactful results.

Overview

4
4
years of professional experience

Work History

Shift Supervisor RX

CVS Health
10.2023 - Current
  • Supervised front store operations, coordinating with the pharmacy team to ensure efficient store operations and high levels of customer satisfaction
  • Completed comprehensive training for the Operations Manager role, demonstrating a commitment to career advancement and readiness for increased responsibilities
  • Managed inventory control and restocking processes, reducing stock shortages by 20% and maintaining optimal product availability
  • Oversaw cash handling and financial transactions, ensuring accuracy and compliance with company policies.
  • Resolved customer inquiries and issues, achieving a high customer satisfaction rating through effective problem-solving and service excellence
  • Conducted regular inventory and date audits for various store sections, ensuring precise tracking and efficient replenishment on subsequent deliveries
  • Cross-trained in the pharmacy department, gaining knowledge of pharmacy operations and enhancing overall store functionality
  • Implemented customer-focused inventory management tasks, performing accurate counts of inventory, restocking items from storage, and properly handling damaged and stolen goods
  • Gained experience in creating staff schedules and delegating tasks, learning the principles of effective scheduling and operational efficiency

Virtual Assistant

Well~Being
10.2023 - 03.2024
  • Performed data entry on customer inputs, ensuring accuracy and compliance with HIPAA regulations
  • Managed bookkeeping tasks, logging billing and payments due, contributing to a streamlined financial process
  • Coordinated scheduling and managed automatic phone dialing, optimizing appointment times and improving operational efficiency

Dasher

DoorDash
07.2023 - 10.2023
  • Completed 190+ lifetime deliveries
  • Customer rating of 4.9+
  • High acceptance, completion, and on-time rates.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Completed an average of 15-20 deliveries per shift, maintaining a high level of accuracy and timeliness
  • Provided excellent customer service, consistently receiving positive feedback for professionalism and efficiency

Intern

Victron and Lone Star Business Association Cooperative
06.2023 - 08.2023
  • Introduction to the corporate business world and frequent vendor interactions through meetings
  • New experience in data visualization software, Tableau, and communication with coworkers in a team office environment
  • Establishing familiarity with accounting software, Sage 100, and how each division of the office works and interplays.

Cross Trained Carhop and Cook

Sonic Drive-In
03.2021 - 12.2022
  • Handled an average of 50-70 food orders per shift, ensuring accuracy and efficiency in cooking and delivery
  • Trained new employees, providing guidance on food preparation, order handling, and customer service protocols.
  • Interacted with customers via headset and phone calls, addressing inquiries and resolving issues to maintain high customer satisfaction.
  • Memorized orders and maintained 100% accuracy in high-traffic times.

Car Wash Associate

Wash-Masters
06.2020 - 04.2021
  • Guided and prepared an average of 50-100 vehicles per day for the washing tunnel, ensuring efficient workflow and reduced customer wait times
  • Detailed vehicles to customer specifications, consistently receiving positive feedback for attention to detail and quality of service
  • Contributed to high customer satisfaction, helping to maintain a loyal customer base and encouraging repeat business

Education

Bachelor of Science - Software Engineering

Western Governor's University
Dallas, TX
12.2025

Associate of Applied Science - General Studies

Navarro College
Waxahachie, TX
05.2023

High School Diploma -

Waxahachie Global High School
Waxahachie, TX
05.2023

Skills

  • Proficient experience in Microsoft Word, Excel, PowerPoint, and Outlook
  • Limited experience in Blender, Tableau, Inventor, Git, Sage 100, Roblox Studio, and Microsoft Access
  • Beginner qualifications related to HTML, CSS, JavaScript, SQL, and Java
  • Typing speed of 70 WPM and word accuracy above 90%

Timeline

Shift Supervisor RX

CVS Health
10.2023 - Current

Virtual Assistant

Well~Being
10.2023 - 03.2024

Dasher

DoorDash
07.2023 - 10.2023

Intern

Victron and Lone Star Business Association Cooperative
06.2023 - 08.2023

Cross Trained Carhop and Cook

Sonic Drive-In
03.2021 - 12.2022

Car Wash Associate

Wash-Masters
06.2020 - 04.2021

Bachelor of Science - Software Engineering

Western Governor's University

Associate of Applied Science - General Studies

Navarro College

High School Diploma -

Waxahachie Global High School

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Nicholas Fratamico