Nicholas Fratto
Draper,UT
Summary
Strategic shop owner with several years of experience independently operating a shop. Deep understanding of financial management, marketing, sales, customer service, and networking. Talented in establishing performance goals for management and employees.
Overview
29
29
years of professional experience
Work History
Shop Owner
Wallpaperwarehouse.com
Murray, UT
06.2011 - 05.2024
- Reviewed financial statements regularly to assess profitability of operations.
- Assisted with product development to create new items for the store.
- Analyzed sales data to identify opportunities for growth.
- Analyzed financial statements to identify areas of improvement for cost savings.
- Handled customer inquiries, complaints, and returns professionally.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Developed and implemented marketing strategies to increase sales.
- Established policies regarding pricing, promotions, refunds, returns.
- Created a customer loyalty program to reward repeat customers.
- Provided excellent customer service to ensure customer satisfaction.
- Updated point-of-sale systems with accurate product information.
- Researched industry trends to stay current on market changes.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Trained, recruited, and selected shop employees.
- Monitored financial objectives and prepared budgets according to projections.
- Directed and managed employees to consistently meet performance targets.
- Developed and implemented successful sales strategies to meet business goals.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
Manager of Operations
Utah Blinds Gallery
West Valley City, UT
01.1998 - 02.2010
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Investigated customer complaints related to product and service quality or delivery issues.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Oversaw inventory management activities including ordering supplies as needed.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
Carpet Technician
Fratto & Son's
Salt Lake City, UT
04.1995 - 09.1999
- Conducted inspections of carpets to determine necessary treatments or repairs.
- Measured rooms for accurate estimates when quoting prices for services.
- Inspected for stains and other damage before beginning work and treated accordingly with appropriate solutions.
- Installed padding underneath carpets for added protection against wear and tear.
- Removed furniture from areas prior to cleaning and replaced them after the job was complete.
- Provided customers with information about the best methods of caring for their carpets in order to extend the life of the product.
- Cleaned carpets using a variety of techniques, such as steam cleaning, shampooing, dry-cleaning, and spot removal.
- Cleaned upholstery using chemicals and steam vacuum to remove dirt and stains.
Education
High School Diploma -
West Jordan Jaguars
West Jordan, UT06-1996
Some College (No Degree) - General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Local market understanding
- Customer Feedback Analysis
- E-commerce Integration
- Cross-selling techniques
- Tax and legal compliance
- Staff hiring and training
- Returns and exchanges
- Customer service expertise
- Business Operations
- Customer service background
References
References available upon request.
Timeline
Shop Owner
Wallpaperwarehouse.com
06.2011 - 05.2024
Manager of Operations
Utah Blinds Gallery
01.1998 - 02.2010
Carpet Technician
Fratto & Son's
04.1995 - 09.1999
High School Diploma -
West Jordan Jaguars
Some College (No Degree) - General Studies
Salt Lake Community College