Nicholas Freeman
Stephenson,VA
Summary
I’m a goal driven fast pace worker that works well under pressure still being able to get things done the correct way without any flaws.While being able to get along with others. Throughout my shifts I am able to assist customers while still achieving my work goals. I am always in a fantastic mood with great enthusiasm always having a smile on my face to make sure guests receive the best experience as possible.
Overview
3
3
years of professional experience
Work History
Automotive Sales Professional
HoneyCar
06.2024 - Current
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Developed strong rapport with customers and created positive impression of business.
- Completed registration paperwork and sales documentation.
Fulfillment Expert
Target
Dumfries, VA
04.2023 - 05.2024
- Managed inventory levels by monitoring stock and sales trends, adjusting order quantities accordingly.
- Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
- Processed returns efficiently in accordance with company policies and procedures.
- Trained staff members on proper packing techniques to minimize damage during shipping.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Accepted, processed and quickly filled orders.
- Followed proper packaging requirements depending on order size and type.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Evaluated merchandise condition and accounted for items in system.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
Carhop
Sonic
Manassas, VA
07.2022 - 02.2023
- Greeted and welcomed customers as they arrived at the drive-in window.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Operated cash register accurately and efficiently to process customer payments.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
- Maintained cleanliness of dining area by wiping down surfaces and removing trash from tables between guests.
- Followed all safety protocols when preparing food items including proper temperature control techniques.
Education
High School Diploma -
Osbourn High School
05-2024
Skills
- Time Management
- Organizational Skills
- Active Listening
- Communication Skills
- Relationship Building
- Negotiation
- Problem Solving and critical thinking
- Closing Deals
- Goal Driven
- Integrity
- Bilingual- English and Spanish Reading, Writing, Speaking
Timeline
Automotive Sales Professional
HoneyCar
06.2024 - Current
Fulfillment Expert
Target
04.2023 - 05.2024
Carhop
Sonic
07.2022 - 02.2023
High School Diploma -
Osbourn High School
Similar Profiles
Dylan DeedsDylan Deeds
Buying Center General Manager at HoneycarBuying Center General Manager at Honeycar
Annabella VegaAnnabella Vega
Office Administrator at W.E.L., Inc.Office Administrator at W.E.L., Inc.
James AbellJames Abell
Lead Personnel Security Specialist (Adjudicator) at U.S. Department of Homeland Security Federal Emergency Management AgencyLead Personnel Security Specialist (Adjudicator) at U.S. Department of Homeland Security Federal Emergency Management Agency
Angela Paiko-ProbusAngela Paiko-Probus
Registered Dental Hygienist at Cedar Creek DentalRegistered Dental Hygienist at Cedar Creek Dental
Anthony RiceAnthony Rice
Automotive Sales Professional at Kings Mazda of Kings AutomallAutomotive Sales Professional at Kings Mazda of Kings Automall