Nicholas Fremin

As a Dispatcher at Amspec Group, I am committed to delivering exceptional customer service in a fast-paced and dynamic environment. My role involves direct supervision of over 60 employees, ensuring efficient and courteous service to our clients at all times. I excel in troubleshooting minor issues and reporting larger technical problems, thereby maintaining operational efficiency. My proactive approach in identifying potential dispatch issues before they arise and taking corrective action has significantly contributed to the smooth operation of our services. I collaborate effectively with coworkers to complete tasks and respond quickly to meet customer needs, demonstrating adaptability and flexibility in managing multiple tasks. My proficiency in using computer systems for data entry, tracking, and managing inspector information ensures accuracy and efficiency in all dispatch operations. Additionally, I am responsible for creating detailed reports on all dispatched jobs, training new inspectors on company policies and procedures, and monitoring the dispatch board for unscheduled delays or hazards. My skills in using various software applications, including Microsoft Office, enable me to manage and coordinate multiple projects while ensuring timely completion.

Key Achievements:

• Supervised and Managed Personnel: Directed and supervised over 60 employees, ensuring operational efficiency and high-quality service delivery.
• Enhanced Dispatch Operations: Identified and resolved potential dispatch issues proactively, leading to a 20% reduction in operational delays.
• Training and Development: Trained new inspectors on company policies, procedures, and paperwork, improving overall team performance and compliance with regulations.
• Technical Troubleshooting: Efficiently troubleshot minor technical problems and reported larger issues, minimizing downtime and maintaining seamless operations.
• Customer Service Excellence: Responded promptly to customer inquiries and resolved problems effectively, enhancing customer satisfaction and building positive relationships.
• Data Management: Proficiently used computer systems for accurate data entry, tracking, and managing inspector information, ensuring precise and timely reporting.

As a Senior Petroleum Inspector at Amspec Group, I developed positive working relationships with customers by providing prompt responses to their inquiries and resolving issues efficiently. My role involved training junior inspectors on proper techniques for inspecting petroleum-related equipment, identifying potential hazards, and conducting field audits to investigate possible safety regulation violations. I consistently demonstrated the ability to manage multiple tasks while remaining adaptable and flexible in a demanding environment. My commitment to customer service, safety, and regulatory compliance ensured the highest standards in petroleum inspection and reporting.

Key Achievements:

• Customer Relationship Management: Developed and maintained positive relationships with customers through prompt and effective responses to inquiries, enhancing customer loyalty and satisfaction.
• Inspector Training: Trained junior inspectors on proper inspection techniques, ensuring consistent adherence to safety and quality standards.
• Hazard Identification and Mitigation: Identified potential hazards associated with petroleum products and took appropriate action, contributing to a safer work environment.
• Safety Audits: Conducted field audits to investigate possible violations of safety regulations, ensuring compliance and reducing incidents.
• Operational Efficiency: Managed multiple tasks effectively, demonstrating adaptability and flexibility in a fast-paced environment.
• Problem Resolution: Responded quickly to meet customer needs and resolve problems, maintaining high levels of service quality and customer satisfaction.
• Served as a subject matter expert, providing technical advice to colleagues on complex petroleum inspection issues.
• Delivered comprehensive training sessions on proper inspection techniques and safety protocols to new hires.
• Contributed to the successful completion of high-profile projects through meticulous attention to detail during inspections.
• Evaluated cutting-edge tools and technologies related to petroleum inspections, recommending beneficial investments to enhance performance and increase value for clients.

As a Petroleum Inspector at Camin Cargo Control, I was responsible for ensuring the quality and quantity of various petroleum products on board vessels and in storage facilities. My role involved recording, documenting, and converting product levels into quantities and weights according to the latest ASTM standards. I developed positive working relationships with customers by providing prompt responses to their inquiries and effectively identifying and mitigating potential hazards associated with petroleum products. My ability to manage multiple tasks while remaining adaptable and flexible contributed to the efficient and safe handling of petroleum inspections.

Key Achievements:

• Quality Assurance: Ensured the quality and quantity of petroleum products on board vessels and in storage facilities, maintaining industry standards.
• Accurate Documentation: Recorded, documented, and converted product levels into quantities and weights according to the latest ASTM standards, ensuring precise and reliable reporting.
• Customer Engagement: Developed positive relationships with customers through prompt and effective responses to inquiries, enhancing customer satisfaction.
• Hazard Mitigation: Identified potential hazards associated with petroleum products and took appropriate action, contributing to a safer work environment.
• Multitasking Efficiency: Managed multiple tasks effectively, demonstrating adaptability and flexibility in a demanding work environment.
• Problem Solving: Responded quickly to customer needs and resolved problems efficiently, ensuring high levels of service quality.