Nicholas Fuhrmann
St Louis,MO
Summary
Driven and results-oriented sales and marketing professional with a strong foundation in customer engagement, digital marketing, and data-driven sales strategies. Adept at managing multiple priorities while leveraging data-driven insights, social media trends, and consultative sales techniques to maximize revenue and enhance client satisfaction. Highly skilled in relationship-building, negotiation, and market analysis, with a keen ability to identify sales opportunities and craft compelling customer experiences. Detail-focused, adaptable, and goal-driven, with a deep understanding of time management, problem-solving, and high-performance sales strategies. Passionate about continuous learning and exceeding expectations in dynamic, fast-paced sales environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Sales Representative
Jim Butler Italia
09.2024 - Current
- Followed-up on warm internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed successful online sales strategies to maximize customer engagement and broaden customer reach to further increase profit.
- Drove business development and customer acquisition by devising targeted marketing and promotions plans.
- Negotiated purchase prices and client concerns, and explained all sales, warranty, and optional products to finalize deals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
Restaurant Front of House Manager
STL BLTS
03.2023 - 09.2024
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed and resolved guests complaints while maintaining positive customer environment.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Developed unique events and special promotions to drive sales.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Marketing Director
Camp Bow Wow
06.2021 - 03.2023
- Coordinated with corporate team to generate dynamic marketing content and communication tools for promotional campaigns.
- Spearheaded market research to identify branding opportunities, cement strategies local campaigns, and sustain loyal customer base.
- Orchestrated, executed and monitored performance of campaigns, events, and public relation strategies to boost brand awareness and profitability.
- Developed and recommended strategic brand pricing and positioning for quarter and seasonal campaigns and promotions. Adjusting strategy from target market research to address seasonal & competitive influences and changing market.
- Devised marketing plans using digital strategies such as targeted ads, social media branding, effective SEO, email marketing, and targeted message marketing,
- Used Listen360, Marketing Milk, and Reputation software's to create data reports on customer relation identifications.
- Coordinated with marketing teams and HR from several companies to get advertisements playing in movie theaters nearby, hosted multiple radio stations with more than 50 advertising spots, displayed on billboards in influential locations, shown on electronic displays in St Louis Lambert airport, represented and sponsored by local business expos, and received attention from local news stations shown on TV and online.
Digital Marketing Specialist
ECOS
05.2020 - 06.2021
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Pulled from PHP, SQL, JavaScript and other back-end library knowledge to bolster programming resources.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Managed digital projects end-to-end, from initial conceptualizing through final implementation and live monitoring.
- Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement. Developed backend-tracking URLs to measure campaign results and determine ROI.
- Improved click-through rates, conversion and other important KPIs with strategic approach and development.
Fine Dining Server
Bravo! Cucina Italiana
01.2019 - 05.2020
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Under request, share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. Suggesting wine pairings to go with specific taste or menu items.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Scheduled numerous reservations and managed seating arrangements simultaneously during high-traffic brunch, and fast pace nights in fine dining environment while maintaining calm, professional demeanor.
Server
First Watch
02.2017 - 01.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of item ingredients, sourcing and cooking methods.
- Maintained order, and customer satisfaction in large 4-6 table section in fast pace environment.
- Increased sales by upselling items such as juices, shareable items, tracking results to try reaching daily, weekly, and monthly goals set.
- Hustle = increase of 40% of my income
- Upsell = increase of 30% of my income
- Menu Knowledge Comfortability = increase of 20% of my income
Education
Associate of Science - Computer Science
Southern New Hampshire University
05-2026
Skills
- Market Research Analysis
- Marketing initiatives
- Affiliate Marketing
- Expert in Customer Relations
- Typing Proficiency
- HTML,CSSHTML, CSS3, AJAX, PHP, Javascript Software Proficiency
- Adaptability
- Detail & Progression Oriented
Certification
- Launchcode - Jr Developer Certification: Computer Software and Media Applications
- Google - Digital Marketing Certification
- Google - UX Design Certification
- Google - IT Support Professional Certification
- Google - Ads Search Certification
- Google - Project Management Certificate
- Google - Analytics Individual Certification
Timeline
Auto Sales Representative
Jim Butler Italia
09.2024 - Current
Restaurant Front of House Manager
STL BLTS
03.2023 - 09.2024
Marketing Director
Camp Bow Wow
06.2021 - 03.2023
Digital Marketing Specialist
ECOS
05.2020 - 06.2021
Fine Dining Server
Bravo! Cucina Italiana
01.2019 - 05.2020
Server
First Watch
02.2017 - 01.2018
Associate of Science - Computer Science
Southern New Hampshire University
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