Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

NICHOLAS GALAVIZ

Phoenix,AZ

Overview

10
10
years of professional experience

Work History

Administrative Assistant

AAM
Phoenix, AZ
08.2020 - Current
  • Compose letters & reports for traffic violations. (Speeding,Parking,Gate Damage)
  • Process invoices for payment using accounting software applications.
  • Record video and evidence on CCTV Cameras
  • Sales and installation transponder devices for gate access
  • Mange vendor accounts and registration
  • Inventory & deposits to AAM corporate
  • Answer questions from customers regarding products and services offered by the company.
  • Attend committee meetings
  • Assist with view lot property inspections
  • Respond to customer issues to provide immediate resolution and improve retention.
  • Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greet visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Manage incoming calls while providing information or transferring callers to appropriate personnel.

Security Officer

Trident Security
Phoenix, AZ
03.2017 - 08.2020
  • Communicate with property guests and Other officers via Email or Phone
  • Prepare detailed reports and comprehensive daily logs
  • Adhere to emergency policies and regulations
  • Monitor site-specific CCTV cameras
  • Anticipate guest needs and provide directions to those on the property

Customer Service Representative

Walgreens
Phoenix, AZ
10.2014 - 03.2017
  • Assist guests in locating items in the store
  • Manage other projects/tasks when photo station is not busy
  • Developed positive relationships with both co-workers and customers
  • Alerted customers to upcoming sales events and promotions
  • Trained new sales associates each quarter
  • Welcomed customers into the store and helped them locate items
  • Educated customers about the brand to incite excitement about the company’s mission and values
  • Worked with the management team to implement the proper division of responsibilities

Customer Service Representative

Frys Food
Phoenix, AZ
03.2014 - 05.2014
  • Prepared fresh food upon customer request
  • Followed management procedures and assisted guests around the store
  • Provided samples and explained a variety of products to customers

Education

High School Diploma -

Westwind Prepatory Academy

Skills

  • Customer Service oriented
  • Certified Microsoft Office Specialist
  • Active listening skills
  • Skilled problem solver
  • Natural leader
  • Coachable, competitive spirit
  • Personable phone skills
  • Paperwork Processing
  • Complaint Resolution
  • Invoice Processing
  • Spreadsheet Management
  • Report Writing
  • Office Administration
  • Dedicated Team Player
  • Time Management

Accomplishments

•Received Leadership award for high school football senior year Team captain for high school football team for 3 years 

•Received Employee of the month recognition 3 times within the first year of employment with Walgreens. 

•Debbie Siegel- Professional reference (480) 694-7920 

•Leah Gessel- Personal reference (623) 210-8652 

•Maria Jackosn- Professional reference (216) 849-1260

Timeline

Administrative Assistant

AAM
08.2020 - Current

Security Officer

Trident Security
03.2017 - 08.2020

Customer Service Representative

Walgreens
10.2014 - 03.2017

Customer Service Representative

Frys Food
03.2014 - 05.2014

High School Diploma -

Westwind Prepatory Academy

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NICHOLAS GALAVIZ