Nicholas Garcia

• Leading a high-caliber team of 20 in delivering impeccable service to a discerning clientele, including high-profile guests such as celebrities and industry leaders, within a premium dessert setting
• Ensuring smooth operations for 350+ daily guests by overseeing food safety, managing inventory, and setting presentation standards that create a sophisticated, welcoming atmosphere

Job Duties:

• Process Money Orders: Handle and process money orders accurately, ensuring all transactions are completed in a timely and secure manner
• Customer Service: Greet and assist customers with inquiries, providing excellent service and ensuring a positive shopping experience
• Schedule Management: Organize and manage employee schedules, ensuring proper coverage during peak hours and maintaining efficiency within the store
• Inventory Ordering: Order products for the store, monitor stock levels, and ensure timely replenishment of inventory to meet customer demand
• Cash Handling: Manage cash register operations, including processing transactions, making change, and balancing the cash drawer at the end of shifts
• Product Knowledge: Stay informed about store products and promotions, assisting customers with product recommendations and ensuring accurate product information
• Store Organization: Maintain a clean and organized store environment, ensuring shelves are stocked, displays are attractive, and products are well-arranged

Job Duties:

• Customer Service: Greet and assist customers, offering a friendly and welcoming environment while addressing their needs and inquiries
• Product Knowledge: Stay informed about the store's products, services, and promotions to provide customers with accurate information and recommendations
• Sales Transactions: Process sales transactions, including handling cash, credit cards, and other payment methods, ensuring accuracy and efficiency at the register
• Merchandising: Assist in restocking shelves, organizing products, and ensuring displays are attractive and well-maintained to promote sales
• Upselling and Cross-Selling: Actively engage with customers to suggest additional products or services that complement their purchases, driving sales growth
• Inventory Management: Monitor stock levels, assist in inventory counts, and alert management when products need to be reordered
• Customer Feedback: Collect and report customer feedback to management, ensuring any concerns or issues are addressed in a timely manner
• Team Collaboration: Work collaboratively with colleagues and management to meet sales targets, address customer needs, and achieve store goals
• Returns and Exchanges: Process returns and exchanges in accordance with store policy, ensuring customer satisfaction while following company procedures

Job Duties

• Product Organization: Organize and stock products in designated areas of the warehouse, ensuring proper storage and easy access for order fulfillment
• Inventory Control: Ensure inventory is accurately logged and tracked using Amazon's inventory management systems
• Restocking Shelves: Replenish shelves or bins with products as needed to ensure stock levels meet demand
• Labeling: Ensure all products are properly labeled with correct barcodes or identification tags
• Receiving Shipments: Unload incoming deliveries, check products against order sheets, and ensure items are correct and undamaged
• Product Scanning: Use handheld scanners to log incoming products into Amazon's inventory system
• Sorting and Staging: Sort products by category or destination within the warehouse, and stage them for further processing or stocking.
• Labeling and Tagging: Apply appropriate labels, barcodes, and other identifying information to newly received products
• Picking Orders: Retrieve products from warehouse shelves based on customer orders, ensuring the correct items are selected
• Packing Orders: Pack items securely and according to Amazon's packaging standards to prevent damage during shipping
• Shipping Labels: Generate and apply shipping labels to packages based on customer destination and shipping method
• Sorting for Shipping: Sort orders based on shipping methods (e.g., standard, expedited) and prepare them for dispatch to customers