Nicholas Garnett
Milwaukie,OR
Summary
Dynamic Director of Operations with a proven track record in sales, public relations, and client experience, consistently driving multimillion-dollar revenue growth through strategic initiatives. Expertise in cultivating high-value partnerships and executing impactful marketing campaigns that enhance brand visibility and stakeholder trust. Renowned for exceptional communication skills and community engagement, fostering strong relationships that bolster organizational reputation. Skilled in leading cross-functional teams, negotiating contracts, and crafting strategies that elevate client satisfaction and propel organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cruise Director
American Cruise Lines
05.2025 - Current
- Youngest director to oversee operations on newest ships.
- Maintained guest satisfaction rating of 4.9/5 with multiple perfect scores.
- Helped secure $14B+ in long-term contracts through VIP client engagement.
- Recognized as a 'Rising Star of the Cruise Industry.'
Director of Sales & Events
Lago Custom Events
07.2024 - 05.2025
- Expanded client base through targeted outreach, securing high-profile partnerships.
- Consistently exceeded quarterly and annual sales goals.
- Streamlined sales/event processes, improving efficiency and client satisfaction.
- Managed and motivated sales team to increase revenue 20% in 3 Months.
Sales & Events Director
PENN Entertainment, Inc.
02.2023 - 06.2024
- On track for $2M in first-year sales, exceeding initial $250K target.
- Secured 20+ long-term clients, including Procter & Gamble.
- Created SOPs for events and dining, boosting operational efficiency.
- Mentored staff and managed three restaurants in general manager absence.
Promotions & Events Director
Oyhut Bay Seaside Village
09.2022 - 02.2023
- Designed high-impact events that gained national recognition.
- Introduced Seasonal Menu Dinner Parties, creating a new revenue stream.
- Led local marketing campaigns that boosted attendance and community engagement by 70%.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Customer Experience Director
CarMax
02.2022 - 08.2022
- Streamlined onboarding processes, reducing integration time by 22.65% and improving satisfaction.
- Championed “Put People First” ethos, driving client retention.
- Collaborated across teams to resolve complex client issues.
- Conducted regular performance reviews with team members, fostering professional growth and development.
Patient Relations Manager
Providence Health & Services
06.2019 - 02.2022
- Implemented pandemic response protocols, including telehealth and contactless check-ins.
- Acted as liaison between patients and providers, improving communication and satisfaction.
- Trained staff on new safety procedures, ensuring compliance and patient trust.
Executive Team Leader, Sales Floor
John Helmer Haberdasher
10.2017 - 06.2019
- Delivered best sales month in company’s 100+ year history.
- Navigated economic downturn, achieving year over year growth that surpassed pre-recession levels.
- Built strong client relationships through tailored service and expert product knowledge.
Promotions Director
IHeartMedia, Clear Channel
05.2014 - 09.2017
- Directed promotional campaigns that significantly increased brand visibility and engagement.
- Boosted team productivity by 25% through training and leadership.
- Managed budgets and vendor contracts to ensure cost-effective execution.
Education
Associate of Arts - Communications, Asian Studies
William Paterson University
Wayne, NJAssociate of Arts - Biomedical Mechatronics & Gerontology
Portland State University
Portland, ORAssociate of Arts - Mass Communications
Sussex County Community College
Newton, NJ05.2015
High School Diploma -
Kittatinny Regional High School
Newton, NJ05.2011
Skills
- Sales and revenue optimization
- Team leadership and development
- VIP relations and guest services
- Brand strategy development
- Logistics and budgeting expertise
- Proficient in Salesforce and Kronos
- Leadership in sales development
- Profit growth initiatives
- Improving sales efficiency
- Pipeline optimization
- Campaign performance evaluation
- Multi-platform marketing expertise
Certification
- ServSafe Certified
- TIPS Certification
- WV Lottery Gaming License
- Valid Driver’s License
Timeline
Cruise Director
American Cruise Lines
05.2025 - Current
Director of Sales & Events
Lago Custom Events
07.2024 - 05.2025
Sales & Events Director
PENN Entertainment, Inc.
02.2023 - 06.2024
Promotions & Events Director
Oyhut Bay Seaside Village
09.2022 - 02.2023
Customer Experience Director
CarMax
02.2022 - 08.2022
Patient Relations Manager
Providence Health & Services
06.2019 - 02.2022
Executive Team Leader, Sales Floor
John Helmer Haberdasher
10.2017 - 06.2019
Promotions Director
IHeartMedia, Clear Channel
05.2014 - 09.2017
Associate of Arts - Communications, Asian Studies
William Paterson University
Associate of Arts - Biomedical Mechatronics & Gerontology
Portland State University
Associate of Arts - Mass Communications
Sussex County Community College
High School Diploma -
Kittatinny Regional High School
Similar Profiles
Jessica DavisonJessica Davison
Hotel Maintenance Supervisor at American Cruise LinesHotel Maintenance Supervisor at American Cruise Lines
Melanie KenyonMelanie Kenyon
Cruise Specialist (Sales) at American Cruise LinesCruise Specialist (Sales) at American Cruise Lines
Byron CoatsByron Coats
Deckhand at American Cruise LinesDeckhand at American Cruise Lines
TRANG NguyenTRANG Nguyen
Payroll Specialist at Oregon City Schools DistrictPayroll Specialist at Oregon City Schools District
Talia ClayTalia Clay
Lot Attendant at Swickard HondaLot Attendant at Swickard Honda