Nicholas Garofano
Burnsville,MN
Summary
Proven hospitality expert with a strong work ethic and exceptional customer service skills, honed across notable employers like Pittsburgh Blue Steakhouse. Excelled in high-volume dining environments by enhancing guest satisfaction and streamlining operations. Adept in cash handling and fostering team collaboration, significantly improving service efficiency and customer rapport without relying on numerical achievements.
Overview
13
13
years of professional experience
Work History
Server
Pittsburgh Blue Steakhouse
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Pinstripes
07.2021 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Tamarack Taproom
07.2018 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Bartender/Cook
Cowboy Jacks
03.2018 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Trainer
Muddy Cow
03.2018 - 06.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Server
Dick's Last Resort
08.2016 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Applebee's
01.2016 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Tactical Aircraft Maintenance Specialist (13555)
United States Air Force
06.2012 - 01.2016
- Upgraded aircraft capabilities through the installation of state-of-the-art avionic systems and software updates.
- Conducted detailed corrosion control procedures, prolonging aircraft lifespan and preventing structural damage.
- Ensured optimal aircraft performance by conducting rigorous pre-flight and post-flight inspections.
- Improved workflow efficiency by organizing workspaces for easy access to essential tools and equipment.
Cocktail Server
TGI Fridays
04.2018 - 09.2018
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
Technical Training - Aerospace Engineering
Community College of The Air Force
02-2013
High School Diploma -
Jordan High School
Jordan, MN05-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Strong multitasking
- Highly reliable
- Team player attitude
- Order accuracy
- High volume dining
Timeline
Server
Pittsburgh Blue Steakhouse
01.2024 - Current
Bartender
Pinstripes
07.2021 - 12.2023
Server
Tamarack Taproom
07.2018 - 01.2020
Cocktail Server
TGI Fridays
04.2018 - 09.2018
Server/Bartender/Cook
Cowboy Jacks
03.2018 - 06.2019
Server/Trainer
Muddy Cow
03.2018 - 06.2019
Server
Dick's Last Resort
08.2016 - 09.2018
Server
Applebee's
01.2016 - 08.2016
Tactical Aircraft Maintenance Specialist (13555)
United States Air Force
06.2012 - 01.2016
Technical Training - Aerospace Engineering
Community College of The Air Force
High School Diploma -
Jordan High School
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